Pontchartrain Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 7)
- High staff turnover (52%)
Bottom 25% in LA · Critically understaffed (RN) · Above average staffing · Worst in INSPIRED HEALTHCARE MANAGEMENT chain · $162,920 in fines
What this means for your family
While the physical therapy team is frequently praised, the facility has a high volume of reports regarding neglect and poor hygiene. Families should conduct an unannounced visit and pay close attention to the cleanliness of the rooms and the responsiveness of staff before choosing this facility.
Google Reviews
Google Reviews
30 reviews on Google“Pontchartrain Health Care Center receives highly polarized feedback, with a significant number of reviewers reporting severe neglect, poor hygiene, and lack of basic patient care. While a small subset of families and patients praise the physical therapy team and specific staff members, the overwhelming majority of negative reports cite dangerous conditions, including bedsores, dehydration, and unresponsive nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Skilled physical therapy team
- Helpful wound care specialists
- Accessible administrative leadership (noted by some)
Concerns
- Neglect and lack of basic patient care (hygiene, feeding, toileting) (mentioned by 10 reviewers)
- Unresponsive or absent nursing staff (mentioned by 6 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 4 reviewers)
- Decline in physical condition/mobility of residents (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical therapy team and wound care specialists; how do these specialists work together to help residents maintain their mobility?
- 2Could you walk us through your daily routine for assisting residents with personal hygiene and mealtime support to ensure everyone is comfortable and well-nourished?
- 3What specific steps is the facility taking to improve the cleanliness of the resident rooms and the overall maintenance of the building?
- 4How does the nursing staff communicate important updates or changes in a resident's condition to family members to ensure we are always in the loop?
- 5What is the protocol for managing medications and how do you ensure there are no errors in the administration process?
- 6In the event of a medical emergency during the night, what is the immediate response plan and how is the on-call physician notified?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is amazing! Tommy, Michelle, Emily, and Beth are some of the best therapist.”
“He was placed in a room with 3 other people and was not seen by anyone for over 8 hours. They didn’t provide a wheel chair and couldn’t walk.”
“The ceiling tiles are falling, the wall next to his bed has stuff smeared on it, and the beds have no side rails”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing quality concerns with 23 of 44 deficiencies stemming from family complaints. Key problem areas include care planning and assessment, infection control, and environmental cleanliness and safety, with several issues recurring across multiple surveys. While all deficiencies show correction dates, the pattern of repeated violations and significant complaint activity suggests families should carefully evaluate care quality during visits.
Feb 19, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Jun 13, 2025Routine11
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Apr 3, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 5, 2025Complaint3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 13, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Oct 11, 2024Complaint5
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Jun 13, 2025
$105,898
Ownership & Operations
Who Operates This Facility
Pontchartrain Health Care Center
for profit
Chain Affiliation
Inspired Healthcare Management
6 facilities nationwide
Chain avg rating: 1.5/5 · Rank 4 of 6 (Worst)
Ownership & Management
Owners
Pontchartrain Guest House INC
Owner · Organization
Goux, Lynette
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit pontcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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