Heritage Manor of Mandeville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 125 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (70%)
Below average in LA · Critically understaffed (RN) · Above average staffing · Very high staff turnover · Below chain average · $9,318 in fines
What this means for your family
This facility is noted for its exceptionally kind and attentive nursing staff, which provides a comforting environment for many. However, families must be extremely vigilant regarding medical advocacy, as multiple reviewers have reported serious issues with delayed treatments and medication requests.
Google Reviews
Google Reviews
125 reviews on Google“Families often praise the facility for its compassionate nursing staff and the warm, home-like atmosphere during visits. However, there are serious, recurring allegations regarding medical neglect, such as delayed treatments and failure to follow up on diagnostic needs, as well as concerns regarding cleanliness and odors in certain areas.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained common areas
- Engaging resident activities and community involvement
- Professional and helpful admissions process
Concerns
- Medical neglect and delayed treatments (mentioned by 3 reviewers)
- Unpleasant odors and cleanliness issues (mentioned by 3 reviewers)
- Staff responsiveness to patient requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 156 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much the management engages with the community online; how does the administration typically communicate updates or changes to families regarding a resident's care?
- 2We want to ensure all medications are handled with precision; what specific protocols do you have in place to ensure timely and accurate medication administration?
- 3What is the process for ensuring medical needs are addressed immediately, especially during overnight hours or if a treatment seems delayed?
- 4The common areas look lovely; could you tell us more about the daily activities and how residents stay engaged with the community?
- 5We want to make sure the dining experience is something our loved one looks forward to; how do you manage meal nutrition and variety for the residents?
- 6How does the nursing team prioritize responding to call lights and resident requests during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“My father moved into HM unsure of how he would feel there; we were both surprised by the personal care taken by the staff. They didn't just care for him, but loved him.”
“She was denied requests for a shower for 6 days (showered on the 7th day), had to request her medications, but more importantly she was denied nebulizer breathing treatments for 11 days”
“The staff is very caring and concerned about the patient and their family. When medical issues occur the staff immediately assess the patient and treat them. Nothing is ignored.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to 17 deficiencies, indicating ongoing concerns about care quality. The facility shows persistent problems with resident assessment and care planning, medication management, and food safety across multiple surveys from 2023-2024. While the facility reports correcting each deficiency, recurring issues in the same areas suggest systemic challenges that families should carefully evaluate during visits.
Sep 24, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 9, 2024Routine8
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Oct 9, 2024Complaint7
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 7, 2024Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 22, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Nov 1, 2023Routine1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Aug 16, 2023
$9,318
Ownership & Operations
Who Operates This Facility
Heritage Manor of Mandeville
for profit
Chain Affiliation
The Beebe Family
49 facilities nationwide
Chain avg rating: 2.6/5 · Rank 28 of 48
Ownership & Management
Owners
Act Investments, LLC
Owner · Organization
Trans Med LLC
Owner · Organization
Alisons 2016 Fam Tr no 2
Owner (parent company) · Organization
Beebe 2013 Childrens Tr Ng
Owner (parent company) · Organization
David & Felicia Stallard Child Tr
Owner (parent company) · Organization
Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua
Owner (parent company) · Organization
Felicias 2016 Fam Tr no 2
Owner (parent company) · Organization
Gerard and Alison Danos Childrens Tr
Owner (parent company) · Organization
Joseph & Alison Sadler Children Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit heritagemanormandeville.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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