Ponchatoula Community Care Center
Strong Medicare quality ratings; families often praise highly skilled and dedicated physical therapy team. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
This facility has a highly regarded physical therapy department that has helped many residents recover successfully. However, families should be vigilant regarding basic care needs; we recommend visiting at irregular hours to ensure your loved one is receiving consistent attention, hygiene support, and assistance with meals.
Google Reviews
Google Reviews
42 reviews on Google“Ponchatoula Community Care Center presents a stark divide in experiences, with many residents praising the physical therapy department for its dedication and effectiveness in rehabilitation. However, a significant number of families report serious concerns regarding basic care, including hygiene, nutrition, and staff responsiveness, particularly during off-hours. Prospective families should carefully weigh the facility's strong rehab reputation against recurring reports of neglect and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated physical therapy team
- Clean, modern, and well-maintained facility
- Effective rehabilitation programs for post-surgery recovery
- Friendly and attentive staff (noted by many recent reviewers)
Concerns
- Neglect of basic hygiene and personal care (mentioned by 6 reviewers)
- Poor responsiveness and understaffing (mentioned by 5 reviewers)
- Inadequate nutrition or assistance with feeding (mentioned by 4 reviewers)
- Missing personal items and clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; could you tell us more about how they support residents during post-surgery recovery?
- 2Since we want to ensure our loved one stays well-nourished, how do you assist residents with mealtime and ensure everyone receives adequate nutrition?
- 3What specific steps does your team take to ensure personal hygiene needs are met and that residents' personal belongings stay organized and safe?
- 4How does the nursing staff communicate important health updates or changes in condition to family members to keep us in the loop?
- 5What does a typical day look like for residents here in terms of social activities and community engagement?
- 6In the event of a medical emergency during the night, what is the protocol for getting immediate care and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“I have to say the physical therapy department has the best of anywhere! They go beyond and above to see progress in the patients, Knowledgeable, and very caring!”
“My mother was in the facility for 8 weeks recovering from a fall — broken femur. She was allowed to fall due to negligence — the CNA left her alone standing at the sink trying to bathe by herself by herself.”
“I sat in the wheelchair for about a half hour. I was in a hospital gown. It was cold in the room and i had no buzzer to call somebody. I had to yell until some one finally came in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports leading to deficiencies in resident protection and care planning, indicating serious concerns about abuse prevention and assessment practices. The facility has recurring issues with resident assessment and care planning, fire safety systems, and infection control across multiple surveys. While all deficiencies show correction dates, the pattern of complaints and repeated violations in critical care areas warrants careful consideration during your visit.
Aug 6, 2025Routine1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Aug 15, 2024Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 15, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 20, 2023Routine3
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Ownership & Operations
Who Operates This Facility
Ponchatoula Community Care Center
nonprofit
Chain Affiliation
Commcare Corporation
16 facilities nationwide
Chain avg rating: 3.1/5 · Rank 2 of 14 (Best)
Ownership & Management
Owners
Commcare Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit ponchatoulaccc.com
Medicare data downloads
Original nursing home datasets
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