Nursing HomeMedicaid Top Rated

Ponce Therapy Care Center and Rehab, the

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

1999 Old Moultrie Road, Saint Augustine, FL 32086|120 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 112 Google reviews

(904) 824-3311 Directions Website

Street View

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What this means for your family

The Ponce has a highly regarded therapy team that has helped many residents regain mobility, making it a strong candidate for short-term rehab. However, families should be aware of consistent reports regarding understaffing and poor communication; we strongly recommend visiting frequently and ensuring you have a direct line of contact with a specific staff member to advocate for your loved one.

Google Reviews

112 reviews on Google

“Ponce Therapy Care Center receives polarized feedback, with many families praising the dedicated physical therapy team and compassionate nursing staff who supported their loved ones' recoveries. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor communication, and lapses in basic hygiene and patient safety. Families considering this facility should be aware that experiences appear to vary greatly depending on the specific unit and staff members involved.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Compassionate and attentive nursing staff
Clean and well-maintained facility environment
Responsive administrative and social services leadership

Concerns

Chronic understaffing leading to delayed response times (mentioned by 12 reviewers)
Poor communication and difficulty reaching staff by phone (mentioned by 8 reviewers)
Hygiene issues including soiled bedding and lack of assistance with personal care (mentioned by 7 reviewers)
Missing personal belongings and clothing (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 114 analyzed

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We are so impressed by your 5-star health inspection rating; how do you ensure that high standard of cleanliness is maintained in the resident rooms and bedding every day?
2Since the therapy programs here have such a great reputation, how do you coordinate with the nursing team to ensure a smooth transition from rehab back to daily care?
3What specific protocols do you have in place for medication management to ensure everything is administered accurately and on time?
4How does the administrative team ensure that family members can easily reach the right staff member or nurse when they have a question or an update?
5What kind of daily activities or social outings are available to keep the residents engaged and connected with one another?
6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with doctors?

Personalized based on this facility's data

Key Review Excerpts

“The physical and occupational therapists worked wonders with my wife's mother and in less than three months she was ready to be discharged after another local facility had given up on her.”

Long-term resident's family · 2024★★★★★

“The nursing staff starting with Tia and including the cleaning crew has become a part of our family. Ashanti, Tanya, Maria, Robin, Precious and Tiffany are one of the reasons I can go home and get some rest at night.”

Long-term resident's family · 2024★★★★☆

“My father was at Ponce for rehab. While some staff were kind, we encountered multiple unacceptable problems: Over $1,000 in labeled clothing disappeared and was never returned despite clear instructions to label items.”

Rehab patient's family · 2025★☆☆☆☆

Source: 112 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.50hrs

67%

Registered nurses for medical care

Total Nursing

3.40hrs

83%

All nurses + aides combined

Staff Turnover

50%

Lower is better (< 30% = good)

RN Turnover

44%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility1.7%

Better than Avg

Here

1.7%

19.4%

11.5%

St. johns

12.3%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility4.2%

Better than Avg

Here

4.2%

19.5%

15.0%

St. johns

14.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility1.5%

Better than Avg

Here

1.5%

15.3%

10.6%

St. johns

12.9%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility3.6%

Better than Avg

Here

3.6%

14.4%

9.1%

St. johns

7.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.7%

Better than Avg

Here

2.7%

12.1%

4.1%

St. johns

4.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility7.4%

Better than Avg

Here

7.4%

15.5%

8.7%

St. johns

8.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.9%

Better than Avg

Here

96.9%

79.8%

94.7%

St. johns

92.8%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.7%

Better than Avg

Here

95.7%

81.8%

94.8%

St. johns

93.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.5%

St. johns

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (7.3)

1 complaint-triggered

Clean record — no deficiencies

The facility has 10 federal deficiencies across three surveys, including one complaint-triggered issue where a family reported concerns about incontinence care. Primary problem areas involve respiratory care, daily living assistance, and maintaining a safe environment. While all deficiencies have reported correction dates, the facility had multiple issues in 2023 including accident prevention and treatment protocols, suggesting ongoing care quality challenges that families should discuss during visits.

Oct 26, 2023Routine5 findings

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected