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Nursing HomeMedicaid Investigative

Lilac at Bayview, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

161a Marine Street, Saint Augustine, FL 32084120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 182 Google reviews

5
4
3
2
1
Lilac at Bayview, the Nursing Home in Saint Augustine, FL — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • High staff turnover (67%)
  • High RN turnover (70%)

Bottom 25% in FL · Below recommended RN staffing · $125,355 in fines

Source: Medicare data

What this means for your family

While the facility offers a beautiful environment and a highly praised activities and rehab team, the recurring reports of neglect and slow response times are concerning. Families should conduct an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand before making a decision.

Google Reviews

Google Reviews

182 reviews on Google
Lilac at Bayview receives highly polarized feedback, with many families praising the facility's beautiful waterfront location, active social calendar, and specific staff members like the concierge. However, significant concerns persist regarding chronic understaffing, slow response times to call lights, and poor nutritional quality of meals. While some residents report excellent rehabilitation outcomes, others describe neglect and unprofessional administrative communication.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean5.0Activities9.0Meds3.0MemoryN/AComms3.0Value5.0

Strengths

  • Engaging activities and social events
  • Beautiful waterfront location
  • Attentive and helpful concierge staff
  • Effective physical and occupational therapy

Concerns

  • Slow response times to call lights and patient needs (mentioned by 9 reviewers)
  • Poor quality, unnutritious, or cold food (mentioned by 7 reviewers)
  • Understaffing leading to neglect or hygiene issues (mentioned by 6 reviewers)
  • Unprofessional administrative and communication issues (mentioned by 5 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(11)'21(5)'23(1)'25(66)'26(14)

Distribution · 154 analyzed

5
111
4
8
3
4
2
4
1
27
13 reviews posted between Nov 4, 2024Nov 9, 2024 · 12 were 5-star

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1The waterfront location looks beautiful; how do the residents typically enjoy the outdoor scenery and social events during the week?
  • 2We've heard great things about the concierge staff; how does the administrative team ensure families are kept updated on their loved one's care?
  • 3What steps are in place to ensure that meal service is both nutritious and served at the right temperature for every resident?
  • 4How do you manage call light response times to ensure that residents' needs are met promptly, especially during busy shifts?
  • 5Can you walk us through your process for medication management to ensure there are no delays or errors in administration?
  • 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with doctors?

Personalized based on this facility's data


Key Review Excerpts

My brother almost died twi

Memory care family member · 2025☆☆☆☆

The physical therapy however was excellent!

Long-term resident's family · 2021☆☆☆☆

There were roaches present in patient rooms, which is completely unacceptable in a healthcare and rehabilitation setting.

Family member · 2025☆☆☆☆
Source: 182 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.31hrs
41%
Registered nurses for medical care
Total Nursing
3.56hrs
87%
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
19.5%
FL
15.0%
St. johns
14.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
St. johns
5.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
19.4%
FL
11.5%
St. johns
11.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
15.5%
FL
8.7%
St. johns
9.1%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility10.3%
Worse than Avg
Here
10.3%
US
5.3%
FL
5.6%
St. johns
4.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.7%
Mixed vs Avgs
Here
9.7%
US
14.4%
FL
9.1%
St. johns
6.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
81.8%
FL
94.8%
St. johns
93.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
79.8%
FL
94.7%
St. johns
92.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
FL
1.5%
St. johns
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
3penalties
Near state avg (7.3)
7 complaint-triggered
$125,355 in fines

This facility has significant concerns with families filing multiple complaints that triggered inspections revealing serious issues including abuse/neglect protection failures and inadequate policies to prevent harm. The most recurring problems involve care planning, medication management, and infection control, with some issues persisting across multiple surveys despite reported corrections. While all deficiencies show correction dates, the pattern of repeated violations in core care areas and family-initiated complaints suggests ongoing quality concerns that warrant careful consideration.

Apr 10, 2025Routine
8
0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Dec 4, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

May 17, 2024Complaint
2
0624Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0660Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Sep 21, 2023Complaint
3
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0867Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

May 18, 2023Routine
12
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0344Potential for harm · PatternCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 16, 2021Routine
2
0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Federal Penalties

Fine

May 17, 2024

$8,400

Fine

May 17, 2024

$8,401

Fine

Sep 21, 2023

$108,554

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lilac at Bayview, the

Organization Type

for profit

Chain Affiliation

Chain Name

Simcha Hyman & Naftali Zanziper

Chain Size

85 facilities nationwide

Chain avg rating: 2.3/5 · Rank 57 of 94

Ownership & Management

Owners

St. Augustine FL Holdco LLC

Owner · Organization

100%

Lilac Snf Holdco LLC

Owner (parent company) · Organization

100%

Key personnel

Lake, LarryW-2 Managing EmployeeGorelick, BatyaOfficer / DirectorTerentev, AlexOfficer / DirectorLilac Health Group LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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