Polaris Transitional Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (53%)
Below average in AK · Meets national RN staffing standard · Above recommended total nurse staffing · $109,382 in fines
What this means for your family
This facility is an excellent choice for rehabilitation and long-term care due to its highly rated therapy staff and clean environment. However, if you are managing a new admission, you should proactively establish a communication plan with management to ensure you can reach staff easily during the transition.
Google Reviews
Google Reviews
25 reviews on Google“Families can expect a clean, beautiful facility with a highly praised nursing and therapy team that treats residents with dignity. While most reviewers highlight exceptional compassion and professional care, there is a critical instance of severe communication failure regarding a new admission that should be addressed.”
Quality Themes
Strengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and therapy services
- Welcoming and community-oriented atmosphere
Concerns
- Severe communication breakdown during admissions
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how much the team values feedback in your responses to families; how do you involve residents and families in the care planning process?
- 2With such an impressive 5-star staffing rating, how do you ensure that the care remains consistent and personalized for each resident?
- 3I noticed there have been some recent state inspections; what specific steps is the facility taking to address those findings and improve health inspection outcomes?
- 4What does a typical day of social activities and engagement look like for the residents here?
- 5In the event of a medical emergency during the night, what is the protocol for contacting the family and ensuring immediate care?
- 6With a smaller, intimate community of 50 residents, how do you foster a sense of family and connection among everyone living here?
Personalized based on this facility's data
Key Review Excerpts
“Initially, I had some concerns that I struggled to get addressed not with the care but what is next. But once I connected with Princess, (in management) everything changed. She stepped in with empathy and efficiency, giving me peace of mind about my mother’s care.”
“My mom was a resident for a rehab stay, was treated with love and respect. She made a very speedy recovery thanks the awesome therapy staff.”
“Im a long term resident at Extended Care been here 5 years and people are very nice, helpful and efficient. Im very happy to call this place Home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including concerns about medication management and resident rights. The facility shows recurring issues across resident rights, medication management, and food safety, with problems appearing in multiple surveys from 2023-2025. While all deficiencies report correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that families should carefully evaluate.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 21, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 29, 2025Complaint2
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 1, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 17, 2023Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 1, 2023Routine3
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Sep 1, 2023
$109,382
Ownership & Operations
Who Operates This Facility
Polaris Transitional Care
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 196 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit polaristransitionalcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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