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Nursing HomeMedicaid Investigative

Polaris Transitional Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

910 Compassion Circle, Northeast Anchorage · Anchorage, AK 9950450 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 25 Google reviews

5
4
3
2
1

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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (11 vs median 8.0)
  • High staff turnover (53%)

Below average in AK · Meets national RN staffing standard · Above recommended total nurse staffing · $109,382 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for rehabilitation and long-term care due to its highly rated therapy staff and clean environment. However, if you are managing a new admission, you should proactively establish a communication plan with management to ensure you can reach staff easily during the transition.

Google Reviews

Google Reviews

25 reviews on Google
Families can expect a clean, beautiful facility with a highly praised nursing and therapy team that treats residents with dignity. While most reviewers highlight exceptional compassion and professional care, there is a critical instance of severe communication failure regarding a new admission that should be addressed.

Quality Themes

FoodN/AStaff9.5Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation and therapy services
  • Welcoming and community-oriented atmosphere

Concerns

  • Severe communication breakdown during admissions

Rating Trends

Tap a year to see what changed

2343.72025(6)4.92026(19)

Distribution · 25 analyzed

5
22
4
1
3
0
2
0
1
2
15 reviews posted between Feb 9, 2026Feb 13, 2026 · 15 were 5-star

How They Respond to Reviews

4%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It is wonderful to see how much the team values feedback in your responses to families; how do you involve residents and families in the care planning process?
  • 2With such an impressive 5-star staffing rating, how do you ensure that the care remains consistent and personalized for each resident?
  • 3I noticed there have been some recent state inspections; what specific steps is the facility taking to address those findings and improve health inspection outcomes?
  • 4What does a typical day of social activities and engagement look like for the residents here?
  • 5In the event of a medical emergency during the night, what is the protocol for contacting the family and ensuring immediate care?
  • 6With a smaller, intimate community of 50 residents, how do you foster a sense of family and connection among everyone living here?

Personalized based on this facility's data


Key Review Excerpts

Initially, I had some concerns that I struggled to get addressed not with the care but what is next. But once I connected with Princess, (in management) everything changed. She stepped in with empathy and efficiency, giving me peace of mind about my mother’s care.

Family of a resident · 2026★★★★★

My mom was a resident for a rehab stay, was treated with love and respect. She made a very speedy recovery thanks the awesome therapy staff.

Family of a rehab patient · 2026★★★★★

Im a long term resident at Extended Care been here 5 years and people are very nice, helpful and efficient. Im very happy to call this place Home.

Long-term resident · 2026★★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.44hrs
OK
Registered nurses for medical care
Total Nursing
4.88hrs
OK
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
51%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility61.5%
Worse than Avg
Here
61.5%
US
93.4%
AK
93.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility82.4%
Worse than Avg
Here
82.4%
US
95.5%
AK
96.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
15.3%
AK
19.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility12.8%
Worse than Avg
Here
12.8%
US
4.9%
AK
7.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.0%
Mixed vs Avgs
Here
19.0%
US
19.5%
AK
14.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.7%
Worse than Avg
Here
18.7%
US
14.4%
AK
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.4%
Worse than Avg
Here
64.4%
US
81.8%
AK
78.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.0%
Worse than Avg
Here
73.0%
US
79.7%
AK
85.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
AK
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Above state avg (10.3)
5 complaint-triggered
$109,382 in fines

Families have filed complaints that triggered inspections, including concerns about medication management and resident rights. The facility shows recurring issues across resident rights, medication management, and food safety, with problems appearing in multiple surveys from 2023-2025. While all deficiencies report correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that families should carefully evaluate.

Mar 26, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 21, 2025Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0552Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 29, 2025Complaint
2
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Nov 1, 2024Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 17, 2023Complaint
2
0755Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Sep 1, 2023Routine
3
0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Federal Penalties

Fine

Sep 1, 2023

$109,382

Ownership & Operations

Who Operates This Facility

Owner / Operator

Polaris Transitional Care

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 196 of 328

Ownership & Management

Key personnel

Tieva, DanielManaging Control - Governing BodyWillits, AdamOfficer / DirectorBurnam, SoonOfficer / DirectorCullifer, JaredOfficer / DirectorWillits, AdamOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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