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Nursing HomeMedicaid Investigative

Polaris Extended Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

920 Compassion Circle, Northeast Anchorage · Anchorage, AK 9950496 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 25 Google reviews

5
4
3
2
1

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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (43 vs median 8.0)
  • High staff turnover (52%)

Bottom 25% in AK · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in THE ENSIGN GROUP chain · $220,373 in fines · Abuse citation · Changed ownership in last 12 months

Source: Medicare data

What this means for your family

The facility is highly regarded for its cleanliness and the quality of its clinical and therapy staff, making it a strong candidate for rehabilitation. However, families should be aware of potential communication gaps during the intake process and should insist on a direct point of contact in management to ensure they can reach someone when needed.

Google Reviews

Google Reviews

25 reviews on Google
Polaris Extended Care receives high praise for its clean, well-maintained facility and the compassionate, professional nature of its nursing and therapy staff. However, some families have reported significant difficulties with administrative communication and responsiveness, particularly during the initial transition period for new residents.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Compassionate and attentive nursing staff
  • Effective rehabilitation therapy services
  • Positive, upbeat staff environment

Concerns

  • Poor administrative communication and difficulty reaching staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.52025(11)5.02026(32)

Distribution · 43 analyzed

5
38
4
1
3
0
2
0
1
4
25 reviews posted between Feb 9, 2026Feb 13, 2026 · 25 were 5-star

How They Respond to Reviews

4%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent focus on facility maintenance, what specific daily activities or social programs are currently being prioritized to keep residents engaged and active?
  • 2I noticed the facility has a high volume of recent health inspections; could you walk me through the specific steps you are taking to address those findings and improve the overall care standards?
  • 3Since I sometimes worry about staying in the loop, what is the best way for families to receive consistent updates on their loved one's health status and daily progress?
  • 4With the current staffing levels being a strong point, how do you ensure that this attentiveness translates into effective communication when families have questions or concerns?
  • 5In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
  • 6I’ve read very positive things about your rehabilitation team; how do you integrate their therapy plans into the resident's everyday routine?

Personalized based on this facility's data


Key Review Excerpts

Initially, I had some concerns that I struggled to get addressed not with the care but what is next. But once I connected with Princess, (in management) everything changed. She stepped in with empathy and efficiency, giving me peace of mind about my mother’s care.

Memory care family member · 2026★★★★★

Zero communication. I have called 13 times left 3 messages. My mother was moved there 7 hours ago, I have been unable to speak to anyone.

Long-term resident's family · 2025☆☆☆☆

My mom was a resident for a rehab stay, was treated with love and respect. She made a very speedy recovery thanks the awesome therapy staff.

Rehab patient family member · 2026★★★★★
Source: 25 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility58.0%
Worse than Avg
Here
58.0%
US
93.4%
AK
93.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
15.4%
AK
18.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
12.1%
AK
5.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.6%
Worse than Avg
Here
90.6%
US
95.5%
AK
96.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.7%
Mixed vs Avgs
Here
15.7%
US
19.5%
AK
14.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
14.4%
AK
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility48.7%
Worse than Avg
Here
48.7%
US
81.8%
AK
78.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AK
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

40deficiencies
5penalties
Well above state avg (10.3)
17 complaint-triggered
$220,373 in fines

Polaris Extended Care has significant ongoing problems across multiple care areas, with 17 complaint-triggered deficiencies showing families have reported concerns. The facility repeatedly struggles with nursing staffing, medication management, and resident rights issues, with deficiencies persisting across recent surveys from 2023-2026. While all violations show correction dates, the pattern of recurring problems in critical areas like abuse prevention, care planning, and basic resident services suggests systemic quality issues that warrant careful consideration.

Jan 6, 2026Complaint
3
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Nov 26, 2025Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jul 29, 2025Complaint
2
0627Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jul 15, 2025Complaint
1
0609Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 22, 2025Routine
35
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0023Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0585Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0679Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0759Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0940Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

May 22, 2025Complaint
5
0690Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0607Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Federal Penalties

Fine

Nov 26, 2025

$17,680

Fine

May 22, 2025

$98,865

Fine

Mar 17, 2025

$10,358

Fine

Jul 19, 2024

$111,150

Payment Denial

Jul 19, 2024

8-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Polaris Extended Care

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 313 of 328 (Worst)

Ownership & Management

Key personnel

Tieva, DanielManaging Control - Governing BodyWillits, AdamOfficer / DirectorBurnam, SoonOfficer / DirectorCullifer, JaredOfficer / DirectorSato, AmiOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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