Poet's Walk of Warrenton
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 44 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a warm, family-like atmosphere and highly personalized nursing care. However, because some reviewers have reported serious issues with cleanliness and staff oversight, you should specifically ask for a tour during different shifts and inquire about their protocols for incident reporting and room maintenance.
Google Reviews
Google Reviews
44 reviews on Google“Poet's Walk of Warrenton is widely praised by families for its compassionate, family-like care and a beautiful, well-maintained facility that includes specialized memory care. While many reviewers highlight exceptional individual staff members, there are serious allegations regarding cleanliness, resident safety, and administrative responsiveness that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Beautiful, well-maintained community environment
- High-quality memory care services
- Welcoming and supportive administrative team
Concerns
- Issues with cleanliness and hygiene maintenance (mentioned by 2 reviewers)
- Allegations of resident mistreatment or lack of oversight (mentioned by 2 reviewers)
- Difficulty with refunding upfront deposits
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive your management team is to community feedback; how does that communication loop help improve the daily lives of residents?
- 2With your specialized memory care certification, what specific daily activities or sensory programs do you offer to keep residents engaged?
- 3How does your nursing team manage medical emergencies or changes in health status during the overnight hours?
- 4What specific protocols do you have in place to ensure the highest standards of cleanliness and hygiene are maintained throughout the community?
- 5Could you tell me more about your oversight processes to ensure every resident receives the attentive and compassionate care your staff is known for?
- 6How do you handle the financial side of things, such as the process for deposits or adjustments to care levels, to ensure everything is transparent for families?
Personalized based on this facility's data
Key Review Excerpts
“My mother in law has been at Poets walk for 5 months and we could not be more pleased with our experience around the staff and overall care. Iesha and Kalina specifically have been exceptional and have always gone above and beyond with kindness, attention and extra care when it comes to our beloved mom.”
“The staff were very caring and understanding during the time that my husband was at Poet’s Walk. I spent a lot of time there with him and was able to observe how they treated other residents as well.”
“Poets Walk feels like a home away from home, for the residents as well as their families…with tons of help and support!”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Mar 6, 2026ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3/6/2026 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 2/11/2026 regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 52 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: NA Number of interviews conducted with residents: NA Number of interviews conducted with staff: 1 Observations by licensing inspector: NA Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the (allegation(s)/self-report) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Sarah Pearson, Licensing Inspector at (540) 680-9469 or by email at sarah.pearson@dss.virginia.gov
Feb 3, 2026Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 2/3/2026 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 48 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 1 Observations by licensing inspector: The LI observed residents participating in activity programs and eating lunch. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Sarah Pearson, Licensing Inspector at (540) 680-9469 or by email at sarah.pearson@dss.virginia.gov
Based on resident record review and staff interview, the facility failed to prior to admission to a safe, secure environment, the resident shall been assessed by an independent clinical psychologist licensed to practice in the Commonwealth or by an independent physician as having a serious cognitive impairment due to a primary psychiatric diagnosis of dementia with an inability to recognize danger or protect his own safety and welfare. Evidence: 1. Resident 4 admitted to a safe, secure environment on 4/30/2025 only had page 1 of the VDSS Model form titled Assessment of Serious Cognitive Impairment on file. The assessment did not include all required information in this subsection. 2. Staff 1 confirmed he could not locate page 2 of the Serious Cognitive Impairment assessment for resident 4.
Based on resident record review and staff interview, the facility failed to complete the Uniform Assessment Instrument ( UAI
Jan 5, 2026Routine
Type of inspection: Monitoring Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 1/5/2026 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 44 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 1 Observations by licensing inspector: The licensing inspector observed residents participating in activity programs. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Sarah Pearson, Licensing Inspector at (540) 680-9469 or by email at sarah.pearson@dss.virginia.gov
Based on resident record review and staff interview, the facility failed to provide a statement to the prospective resident and the prospective resident?s legal representative. Evidence: 1. Facility changed ownership on 8/13/2025. 2. Resident 1 admitted 5/31/2025 and still residing at the facility after the change of ownership did not have a Disclosure Statement on file effective 8/13/2025. 3. Resident 2 admitted 4/30/2025 and still residing at the facility after the change of ownership did not have a Disclosure Statement on file effective 8/13/2025. 4. Resident 3 admitted 7/31/2023 and still residing at the facility after the change of ownership did not have a Disclosure Statement on file effective 8/13/2025. 5. Resident 4 admitted 9/13/2024 and still residing at the facility after the change of ownership did not have a Disclosure Statement on file effective 8/13/2025.
Based on resident record review and staff interview, the facility failed to at the time of admission, there shall be a written agreement/acknowledgement of notification dated and signed by the resident or applicant for admission or the appropriate legal representative. Evidence: 1. Facility changed ownership on 8/13/2025. 2. Resident 1 admitted 5/31/2025 and still residing at the facility after the change of ownership did not have a resident agreement on file effective 8/13/2025. 3. Resident 2 admitted 4/30/2025 and still residing at the facility after the change of ownership did not have a resident agreement on file effective 8/13/2025. 4. Resident 3 admitted 7/31/2023 and still residing at the facility after the change of ownership did not have a resident agreement on file effective 8/13/2025. 5. Resident 4 admitted 9/13/2024 and still residing at the facility after the change of ownership did not have a resident agreement on file effective 8/13/2025.
Jan 5, 2026Routine
Type of inspection: Monitoring Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 1/5/2026 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 12/4/2025 regarding allegations in the areas of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 44 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: NA Number of interviews conducted with residents: NA Number of interviews conducted with staff: 1 Observations by licensing inspector: The licensing inspector observed residents participating in activity programs. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Sarah Pearson, Licensing Inspector at (540) 680-9469 or by email at sarah.pearson@dss.virginia.gov
Based on resident record review, the facility failed to review the appropriateness of placement and continued residence in a safe, secured environment annually. Evidence: 1. On the date of the investigation on 1/5/2026, resident 1 had a Review of Appropriateness of Continued Residence in Special Care Unit on file last completed on 10/29/2024. 2. Staff 1 confirmed a more current review was not completed.
Based on resident record review and self-reported incident, the facility failed to review and update the Individualized Service Plan ( ISP
Based on resident record review and staff interview, the facility failed to assume general responsibility for the health, safety and well-being of the residents. Evidence: 1. Resident 1 was admitted to a safe, secured environment on 5/29/2024. 2. Resident 1 had a diagnosis of Unspecified Dementia documented on the admission record for resident 1. 3. A self-reported incident received 12/4/2025 stated resident 1 was found outside the building by the dining room exit door around 1716 this evening.
Aug 6, 2025RoutineCleanReport
Type of inspection: Initial Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 8/6/2025 & 8/7/2025 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 44 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: The LI observed residents participating in activity programs. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website should the facility be issued a license to operate. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of a licensed facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Sarah Pearson, Licensing Inspector at (540) 680-9469 or by email at sarah.pearson@dss.virginia.gov
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Google Reviews
44 reviews from families & visitors
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