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Nursing HomeMedicaid

Pleasant Valley Nursing and Rehab Center

Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.

8 Peabody Road, Derry · Derry, NH 03038112 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 62 Google reviews

5
4
3
2
1
Pleasant Valley Nursing and Rehab Center Nursing Home in Derry, NH — Street View
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What this means for your family

This facility is highly regarded for its effective rehabilitation programs and compassionate nursing staff, making it a strong candidate for recovery. However, families should be vigilant regarding staffing levels during weekends and conduct a thorough tour to verify current cleanliness standards, as these have been noted as inconsistent in recent feedback.

Google Reviews

Google Reviews

62 reviews on Google
Pleasant Valley Nursing and Rehab Center receives high praise for its attentive, compassionate nursing staff and effective rehabilitation services, with many families reporting positive outcomes for their loved ones. However, there are recurring, serious concerns regarding understaffing, particularly on weekends, as well as occasional reports of poor cleanliness and inadequate communication during medical emergencies. Families should weigh the strong clinical rehab results against these significant operational inconsistencies.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean6.0Activities8.0MedsN/AMemory7.0Comms7.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Effective short-term rehabilitation therapy
  • Proactive communication from leadership
  • Clean and well-maintained facility environment

Concerns

  • Chronic understaffing and slow response times (mentioned by 5 reviewers)
  • Poor cleanliness and hygiene standards (mentioned by 3 reviewers)
  • Inadequate communication during medical emergencies (mentioned by 3 reviewers)
  • Poor food quality and limited variety (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(3)'18(1)'20(2)'22(3)'24(8)'26(10)

Distribution · 66 analyzed

5
48
4
7
3
0
2
3
1
8

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how well-maintained the facility looks; what specific cleaning schedules do you have in place for the resident rooms and common areas?
  • 2I noticed the leadership team is very active in responding to feedback; how does that communication loop work between families and the nursing staff?
  • 3With the rehabilitation services being a strength here, could you tell us more about how the therapy team coordinates with the nursing staff for a resident's daily care?
  • 4How does the nursing team ensure timely responses to call lights, especially during the busier evening or night shifts?
  • 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family immediately?
  • 6What kind of variety can we expect in the daily meal menus, and are there options for residents with specific dietary needs?

Personalized based on this facility's data


Key Review Excerpts

My Mom went in strapped to a gurney and left walking out of the facility with a walker. I would say the inpatient rehab was a success?

Rehab patient's family · 2025★★★★

The staff has been attentive. I agree he should be out of bed more but that may be his choice. Food is not to his liking. But when he had a medical emergency, they were right on it!

Long-term resident's family · 2024★★★★

My dad who has dementia is fortunate to be looked after and cared for by fantastic staff.

Memory care family member · 2025★★★★★
Source: 62 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.98hrs
OK
Registered nurses for medical care
Total Nursing
3.38hrs
82%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility66.3%
Worse than Avg
Here
66.3%
US
93.4%
NH
96.9%
Rockingham
94.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.1%
Worse than Avg
Here
24.1%
US
15.4%
NH
17.8%
Rockingham
14.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
15.3%
NH
18.7%
Rockingham
22.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.9%
Better than Avg
Here
13.9%
US
14.4%
NH
21.8%
Rockingham
20.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.5%
Worse than Avg
Here
90.5%
US
95.5%
NH
98.0%
Rockingham
97.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.3%
Mixed vs Avgs
Here
24.3%
US
19.4%
NH
26.3%
Rockingham
24.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.5%
Worse than Avg
Here
71.5%
US
81.8%
NH
86.5%
Rockingham
86.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility72.1%
Worse than Avg
Here
72.1%
US
79.7%
NH
83.0%
Rockingham
85.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
NH
1.4%
Rockingham
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Near state avg (4.0)

Pleasant Valley Nursing and Rehab Center shows a mixed record with 37 deficiencies across three surveys, primarily in fire safety systems, infection control, and medication management. Fire safety issues have persisted across all three surveys, including repeated sprinkler system and fire extinguisher problems. Infection control deficiencies appeared in multiple surveys but show some improvement. All identified issues have correction dates from the facility.

Jan 14, 2026Routine
5
0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 21, 2024Routine
3
0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 1, 2023Routine
15
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0656Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pleasant Valley Nursing and Rehab Center

Organization Type

for profit

Ownership & Management

Owners

Pleasant Valley Jv Holdco LLC

Owner · Organization

100%

Ac Healthcare LLC

Owner (parent company) · Organization

Dc Healthcare LLC

Owner (parent company) · Organization

Dc II Irrevocable Trust

Owner (parent company) · Organization

Mad Family Holdings LLC

Owner (parent company) · Organization

Mec Healthcare Irrevocable Trust

Owner (parent company) · Organization

Mec Healthcare LLC

Owner (parent company) · Organization

Nat Pleasant Valley LLC

Owner (parent company) · Organization

Parcon Pleasant Valley LLC

Owner (parent company) · Organization

Sj Healthcare LLC

Owner (parent company) · Organization

Sk Healthcare LLC

Owner (parent company) · Organization

Jacobs, Sholom

Owner (parent company)

Stevenson, Sean

Owner (parent company)

Key personnel

Mad Family Holdings LLCManagerNat Pleasant Valley LLCManagerPleasant Valley Jv Holdco LLCManagerLinehan, MeghanManagerStevenson, SeanManager
Source: Medicare provider data

Contact

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References & Resources

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