Pleasant Valley Nursing and Rehab Center
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 62 Google reviews

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What this means for your family
This facility is highly regarded for its effective rehabilitation programs and compassionate nursing staff, making it a strong candidate for recovery. However, families should be vigilant regarding staffing levels during weekends and conduct a thorough tour to verify current cleanliness standards, as these have been noted as inconsistent in recent feedback.
Google Reviews
Google Reviews
62 reviews on Google“Pleasant Valley Nursing and Rehab Center receives high praise for its attentive, compassionate nursing staff and effective rehabilitation services, with many families reporting positive outcomes for their loved ones. However, there are recurring, serious concerns regarding understaffing, particularly on weekends, as well as occasional reports of poor cleanliness and inadequate communication during medical emergencies. Families should weigh the strong clinical rehab results against these significant operational inconsistencies.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective short-term rehabilitation therapy
- Proactive communication from leadership
- Clean and well-maintained facility environment
Concerns
- Chronic understaffing and slow response times (mentioned by 5 reviewers)
- Poor cleanliness and hygiene standards (mentioned by 3 reviewers)
- Inadequate communication during medical emergencies (mentioned by 3 reviewers)
- Poor food quality and limited variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how well-maintained the facility looks; what specific cleaning schedules do you have in place for the resident rooms and common areas?
- 2I noticed the leadership team is very active in responding to feedback; how does that communication loop work between families and the nursing staff?
- 3With the rehabilitation services being a strength here, could you tell us more about how the therapy team coordinates with the nursing staff for a resident's daily care?
- 4How does the nursing team ensure timely responses to call lights, especially during the busier evening or night shifts?
- 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family immediately?
- 6What kind of variety can we expect in the daily meal menus, and are there options for residents with specific dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“My Mom went in strapped to a gurney and left walking out of the facility with a walker. I would say the inpatient rehab was a success?”
“The staff has been attentive. I agree he should be out of bed more but that may be his choice. Food is not to his liking. But when he had a medical emergency, they were right on it!”
“My dad who has dementia is fortunate to be looked after and cared for by fantastic staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pleasant Valley Nursing and Rehab Center shows a mixed record with 37 deficiencies across three surveys, primarily in fire safety systems, infection control, and medication management. Fire safety issues have persisted across all three surveys, including repeated sprinkler system and fire extinguisher problems. Infection control deficiencies appeared in multiple surveys but show some improvement. All identified issues have correction dates from the facility.
Jan 14, 2026Routine5
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 21, 2024Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 1, 2023Routine15
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Pleasant Valley Nursing and Rehab Center
for profit
Ownership & Management
Owners
Pleasant Valley Jv Holdco LLC
Owner · Organization
Ac Healthcare LLC
Owner (parent company) · Organization
Dc Healthcare LLC
Owner (parent company) · Organization
Dc II Irrevocable Trust
Owner (parent company) · Organization
Mad Family Holdings LLC
Owner (parent company) · Organization
Mec Healthcare Irrevocable Trust
Owner (parent company) · Organization
Mec Healthcare LLC
Owner (parent company) · Organization
Nat Pleasant Valley LLC
Owner (parent company) · Organization
Parcon Pleasant Valley LLC
Owner (parent company) · Organization
Sj Healthcare LLC
Owner (parent company) · Organization
Sk Healthcare LLC
Owner (parent company) · Organization
Jacobs, Sholom
Owner (parent company)
Stevenson, Sean
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit pleasantvnc.com
Medicare data downloads
Original nursing home datasets
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