Derry Center for Rehabilitation and Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High RN turnover (70%)
Bottom 25% in NH · Below recommended RN staffing · Significantly below average staffing · Worst in EPHRAM LAHASKY chain · $69,219 in fines · Very few deficiencies · Special Focus Facility (CMS)
What this means for your family
While the facility has received high praise recently for its activities and staff engagement, the recurring reports of slow response times and medication errors are concerning. I recommend visiting during off-peak hours or weekends to observe staffing levels firsthand and asking management specifically how they track and ensure timely responses to call bells.
Google Reviews
Google Reviews
42 reviews on Google“Derry Center for Rehabilitation and Healthcare receives highly polarized reviews, with some families praising the compassionate staff and engaging activities, while others report severe neglect and poor communication. Critical concerns frequently involve slow response times for basic needs, inconsistent medication management, and a lack of professionalism among some nursing staff. Families should carefully weigh these conflicting accounts, as experiences appear to vary significantly depending on the specific staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and resident events
- Compassionate and friendly nursing staff
- Welcoming and clean common areas
- Strong rehabilitation therapy team
Concerns
- Slow response times for call bells and bathroom assistance (mentioned by 3 reviewers)
- Inconsistent medication management and scheduling (mentioned by 2 reviewers)
- Poor communication between staff and family members (mentioned by 3 reviewers)
- Unprofessional staff behavior (swearing, ignoring alarms) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a smaller capacity of 62 residents, how do you ensure that staff are consistently available to respond to call bells and requests for bathroom assistance in a timely manner?
- 2I noticed that residents really enjoy the activities and events here; could you walk me through what a typical week of social engagement looks like for a new resident?
- 3What specific protocols are in place to ensure that medication management and scheduling remain consistent and error-free for residents?
- 4How do you facilitate regular, proactive communication between your nursing staff and family members to ensure we are always kept in the loop regarding our loved one's health?
- 5With the recent focus on improving quality of care, what steps is the leadership team taking to ensure that all staff maintain a professional and supportive environment at all times?
- 6How does your rehabilitation therapy team coordinate with the nursing staff to ensure a seamless transition for residents moving from intensive therapy back to daily care?
Personalized based on this facility's data
Key Review Excerpts
“There was no schedule. Meds were often late. Help with bathroom was long waits. OT and PT that was supposed to be daily was often missed. Food was not very good.”
“Today as usual when you walk in, there is a wailing alarm blaring your entire visit. Everytime. Today I took a look at the monitor in reception. It is an alarm to notify the nurses 'assistance required near bed...' The nurse says ' oh just ignore that hun'”
“I have been a resident at Derry Rehabilitation and Nursing Center for 2 yrs. I consider the staff to be very kind and compassionate. In the past years, I have been to other Rehab facilities and the care here exceeds expectations.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, with 10 complaint-related deficiencies found across surveys. The facility has ongoing issues with infection control, medication management, and safety protocols that persist across multiple inspections. While all deficiencies show correction dates, the recurring nature of problems in critical care areas and the volume of family complaints warrant careful consideration before placement.
Feb 5, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 11, 2025Routine4
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 16, 2024Routine11
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 4, 2024Complaint5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 12, 2023Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Ownership & Operations
Who Operates This Facility
Derry Center for Rehabilitation and Healthcare
for profit
Chain Affiliation
Ephram Lahasky
23 facilities nationwide
Chain avg rating: 1.9/5 · Rank 15 of 26 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit derryrnc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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