Plaza Community Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (7 vs median 6)
- High staff turnover (58%)
- High RN turnover (62%)
Bottom 25% in MS · Below recommended RN staffing · Worst in COMMUNITY ELDERCARE SERVICES chain · $79,580 in fines
What this means for your family
Given the recurring reports of neglect and communication barriers, we strongly advise families to conduct unannounced visits during weekends and evenings to observe staffing levels firsthand. While some families have had positive experiences with specific administrators, the consistent pattern of difficulty in reaching staff and concerns about patient safety warrants extreme caution.
Google Reviews
Google Reviews
26 reviews analyzed“Plaza Community Living Center receives highly polarized feedback, with families reporting significant concerns regarding neglect, poor communication, and slow staff responsiveness. While a few reviewers praise specific administrative staff for being helpful, the majority of reports describe a facility struggling with understaffing, lack of professionalism, and inadequate patient care.”
Quality Themes
Tap a score for detailsStrengths
- Some individual staff members are helpful
- Friendly administrative personnel
- Decent food quality
Concerns
- Poor communication and difficulty reaching staff (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
- Neglect or inadequate patient care (mentioned by 4 reviewers)
- Facility requires renovations and modernization (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance?
- 2I noticed some feedback regarding communication challenges; what is the best way for families to receive regular updates or reach a nurse directly if they have urgent concerns?
- 3With the facility's current focus on improvement, what specific plans or timelines are in place for modernizing the living spaces and common areas?
- 4How does the care team ensure consistent, high-quality attention for residents throughout all shifts, especially during weekends or evenings?
- 5What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active within the community?
- 6In the event of a medical emergency, what is the exact process for stabilizing a resident and communicating with the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was put here and she wasn’t cared for the right way. She was neglected multiple times.”
“No matter when you call no one can answer any questions or tell you how your loved one is doing or any updates to their health or rehab status.”
“The woman who handles the payments is never in the office. Unless you physically go down there and stand around until she shows up, you'll spend a ton of time playing phone tag.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered federal inspections, revealing serious concerns about nursing staff adequacy, resident abuse prevention, and safety supervision. The facility has ongoing issues across all three surveys with resident care planning, quality of care, and resident rights that persist from 2021 through 2025. While all deficiencies show correction dates, the pattern of recurring problems and complaint-driven investigations suggests families should carefully evaluate care standards during any visit.
Mar 26, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 9, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 9, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 25, 2023Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
May 25, 2023Routine11
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 26, 2021Routine5
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
May 25, 2023
$79,580
Ownership & Operations
Who Operates This Facility
Plaza Community Living Center
for profit
Chain Affiliation
Community Eldercare Services
17 facilities nationwide
Chain avg rating: 1.8/5 · Rank 13 of 17 (Worst)
Ownership & Management
Owners
Wright, Douglas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit plazaclc.cesltc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.