Plainview Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Below average in Texas · Critically understaffed (RN) · $19,190 in fines
What this means for your family
This facility is an excellent choice for rehabilitation and physical therapy, with a staff that is widely recognized for their compassion. However, while most dining experiences are positive, you should verify recent meal quality standards due to a recent report of undercooked food.
Google Reviews
Google Reviews
41 reviews analyzed“Families considering Plainview Healthcare Center will find a facility highly praised for its exceptional physical therapy department and a staff that treats residents like family. While most reviews highlight a clean, welcoming environment with great activities, one recent review raised a serious concern regarding undercooked food.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Compassionate, family-oriented nursing staff
- Clean and well-maintained facility
- Engaging activities and social programs
Concerns
- Food safety/quality issues
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab services here; could you tell us more about how that program supports residents' recovery?
- 2It's great to see such high praise for your nursing staff's compassion; how do you foster that family-oriented culture among the team?
- 3Could you walk us through the menu planning process and how you ensure consistent food quality and safety for every meal?
- 4What specific steps is the facility taking to address recent inspection findings and improve staffing levels?
- 5What kind of social programs or daily activities are available to help residents stay engaged and connected with each other?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department works with the residents on short term and long term stays to help them have more strength to complete things on their own, Nursing assesses their residents all the time to make sure they are doing wel”
“The nursing staff truly goes above and beyond for my loved one, taking the time to and provide exceptional care and support. The activities coordinator is a ray of sunshine, always optimistic and wearing a big smile, which makes such a positive difference in the atmosphere.”
“I was an RN for 40 years and left the medical field. Our mom fell and broke her hip, then needed rehab after having surgery. Someone recommended this facility for the physical therapy and incredible staff so we called and were immediately assisted with having her transferred there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints triggering federal inspections at this facility, revealing recurring problems with care planning, medication management, and infection control that persist across multiple surveys. The facility has faced repeated administrative deficiencies and struggles with basic resident assessment and treatment delivery. While all violations show correction dates, the pattern of ongoing complaints and similar recurring issues suggests systemic challenges that families should carefully consider.
Jan 7, 2026Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Nov 20, 2025Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Sep 4, 2025Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
May 2, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 20, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 22, 2024Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 20, 2024
$19,190
Ownership & Operations
Who Operates This Facility
Stratford Hospital District
for profit
SB PLAINVIEW HEALTHCARE MANAGEMENT LLC
BRYAN E E SULLIVAN
Ownership & Management
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit plainviewcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.