Pioneer Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive caregiving. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
Pioneer Care Center is highly regarded by families for its compassionate and helpful staff, making it a strong candidate for those prioritizing a supportive care environment. Because the available reviews are brief and lack specific operational details, we recommend scheduling a tour to observe staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
15 reviews on Google“Pioneer Care Center receives consistent praise for its compassionate and helpful staff who provide quality care to residents. While many reviews are brief, families highlight the facility as a supportive environment during difficult times.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving
- Friendly and helpful staff
- Supportive environment during health challenges
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how much the staff is praised for being so compassionate and attentive; how do you maintain that high level of personal connection with all 105 residents?
- 2We noticed the team is very responsive to feedback; how does the administration typically use resident or family input to make improvements to the facility?
- 3With the high staffing rating here, how do you ensure that the care remains consistent and personalized during shift changes?
- 4Could you walk us through the protocols in place for handling medical emergencies or sudden changes in a resident's health during the night?
- 5What kind of daily activities or social outings do you organize to keep the residents engaged and part of the community?
- 6Are there specific steps the facility is currently taking to address recent state inspection findings and ensure the highest quality of care?
Personalized based on this facility's data
Key Review Excerpts
“The Caregivers here take excellent care of their residents including my Mom.”
“Caring and helpful staff during problematic times.”
“Everyone is friendly and helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports about Pioneer Care Center resulting in 6 complaint-triggered inspections, with concerns including medication errors, poor safety supervision, and inadequate care response. The facility shows recurring issues with medication management, resident rights (particularly drug self-administration), and quality of care across multiple surveys. While all deficiencies appear corrected by the facility, the pattern of repeated violations in similar areas suggests ongoing challenges with consistent care standards.
Aug 6, 2025Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 27, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 24, 2024Routine4
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 9, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 13, 2023Routine6
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Pioneer Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit pioneercare.org
Medicare data downloads
Original nursing home datasets
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