Lb Broen Home
Strong Medicare quality ratings; families often praise visually appealing, well-maintained facility. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
While the facility is described as physically beautiful, families should be extremely cautious regarding administrative communication and billing practices. We recommend requesting a detailed, written breakdown of all costs and establishing clear expectations for how and when staff will update you on your loved one's care.
Google Reviews
Google Reviews
12 reviews on Google“LB Broen Home receives highly polarized feedback, with many reviews lacking descriptive content. While some visitors praise the facility's appearance and staff, others report serious concerns regarding administrative transparency, billing accuracy, and poor communication from leadership.”
Quality Themes
Tap a score for detailsStrengths
- Visually appealing, well-maintained facility
- Some staff members described as dedicated and compassionate
Concerns
- Lack of transparency in billing and charges (mentioned by 2 reviewers)
- Poor communication and responsiveness from administration and nursing leadership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The facility looks very well-maintained and visually appealing; what kind of daily activities or social outings do you organize to keep residents engaged?
- 2How does the nursing leadership ensure that communication remains consistent and clear with family members regarding a resident's care updates?
- 3Can you walk me through the specific protocols the nursing team follows if a medical emergency occurs during the night shift?
- 4How do you manage the billing process to ensure families have full transparency and a clear understanding of all charges?
- 5What steps is the facility taking to increase the number of staff members available on each shift to support the residents?
- 6How do you ensure that the dedicated and compassionate staff members we've heard about are supported so they can focus on resident care?
Personalized based on this facility's data
Key Review Excerpts
“Do not allow these people to take care of your loved ones. Debbie Grimes is clueless, easily manipulated and should not be a social worker. Carrie Oren, nurse coordinator, did not keep family informed weekly, she is hostile and refused to answer questions.”
“These people say one thing then do/charge you for what was supposed to be included. Make sure you check your bill”
“Beautiful facility. Great staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
LB Broen Home has concerning patterns including four complaint-triggered deficiencies where families reported issues around abuse investigations and medication management. Fire safety problems appear repeatedly across multiple surveys, with ongoing issues in smoke barriers, sprinkler systems, and emergency equipment. Recent deficiencies in 2025 show continuing problems with resident safety, wound care, and building safety systems, suggesting persistent operational challenges that families should carefully consider.
May 19, 2026Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jul 9, 2025Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Aug 28, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Provide properly protected cooking facilities.
Sep 5, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 14, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Lb Broen Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit lbhomes.org
Medicare data downloads
Original nursing home datasets
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