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Public Google reviewers rate this highly and often mention clean and well-maintained environment. Schedule a visit to confirm the fit.
based on 16 Google reviews
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Public Google reviewers rate The Pinnacles at Burton highly. Reviewers highlight: clean and well-maintained environment, professional and helpful nursing staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families may find comfort in the facility's clean environment and the high quality of medical care provided during health crises. However, there are significant concerns regarding unprofessional behavior from front-desk staff and some confusion regarding the facility's identity and location.
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Key Review Excerpts
“During this difficult time the staff has provided excellent care to make her comfortable and feel secure, along with giving her the required medical care. Their attention to her and the situation has been a life saver and gives me the confidence she is always being well provided for at the facility.”
“I have just finished helping my mother, who is 92, move into Beverly Carmel South. You know the building is attractive and well-maintained ahead of time. You hope, first, that the staff will be caring, respectful and responsive. They are.”
“The facilities and staff are top notch. Plus they're located within walking distance to Cedars, the Beverly Center, and some of the best restaurants in LA.”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
FACILITY EVALUATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
The report documents an office meeting held to discuss a complaint filed on September 9, 2025, regarding allegations of neglect and lack of supervision. The department confirmed the allegations, noting that the facility staff failed to provide adequate supervision, leading to resident elopement and serious bodily injuries. No specific, actionable deficiencies (Type A or Type B) were listed in the provided report sections.
This report details a complaint investigation conducted on February 12, 2026, regarding allegations of inadequate resident care and insufficient incontinence supplies. The investigation found insufficient evidence to support either allegation, and no deficiencies were cited during the visit.
The unannounced case management visit revealed that the administrator failed to comply with Title 22 regulations regarding reporting requirements. Specifically, the facility was cited for failing to report multiple unwitnessed falls that occurred on several dates in September 2025. This noncompliance constitutes a Type B deficiency, posing a potential risk to resident safety.
The unannounced case management visit revealed that the administrator failed to comply with Title 22 regulations regarding reporting requirements. Specifically, the facility was cited for failing to report multiple unwitnessed falls that occurred on several dates in September 2025. This noncompliance constitutes a Type B deficiency, posing a potential risk to resident safety.
Burton Way Carmel, INC; Calson Care North LLC
CHANEL ANN SANCHEZ
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Google Reviews
16 reviews from families & visitors
Official Website
Visit thepinnaclesatburton.com
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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