The Pinnacles at Burton
Families consistently rate this highly — reviewers highlight clean and well-maintained environment. Schedule a visit to confirm the fit.
based on 16 Google reviews
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What this means for your family
This facility offers impressive medical attention and a clean environment that has helped residents thrive during health crises. However, families should be cautious of reported unprofessionalism at the front desk and investigate if the facility's current management matches the high standards described in older reviews.
Google Reviews
Google Reviews
16 reviews on Google“Families may find comfort in the facility's clean environment and the high quality of medical care provided during health crises. However, there are significant concerns regarding unprofessional behavior from front-desk staff and some confusion regarding the facility's identity and location.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained environment
- Professional and helpful nursing staff
- Responsive and caring household staff
- Excellent medical care during illness
Concerns
- Unprofessional and rude receptionist behavior
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how caring and responsive the household staff is here; how do you foster that sense of community among the residents?
- 2With the high level of medical care noted by families during illnesses, how does the nursing team coordinate care if a resident's health needs change suddenly?
- 3Could you tell us more about the daily activity calendar and how you ensure residents stay engaged with the community?
- 4Since we want to ensure a smooth transition, how does the front office team assist new families with the check-in and move-in process?
- 5How does the facility manage any recent regulatory updates or improvements to ensure the highest standard of care is maintained?
- 6As we plan our budget, can you help us understand the full scope of what is included in the monthly fee to ensure we have a clear picture of the value provided?
Personalized based on this facility's data
Key Review Excerpts
“During this difficult time the staff has provided excellent care to make her comfortable and feel secure, along with giving her the required medical care. Their attention to her and the situation has been a life saver and gives me the confidence she is always being well provided for at the facility.”
“I have just finished helping my mother, who is 92, move into Beverly Carmel South. You know the building is attractive and well-maintained ahead of time. You hope, first, that the staff will be caring, respectful and responsive. They are.”
“The facilities and staff are top notch. Plus they're located within walking distance to Cedars, the Beverly Center, and some of the best restaurants in LA.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 26, 2026OtherClean
FACILITY EVALUATION REPORT
Mar 5, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Feb 24, 2026OtherClean
The report documents an office meeting held to discuss a complaint filed on September 9, 2025, regarding allegations of neglect and lack of supervision. The department confirmed the allegations, noting that the facility staff failed to provide adequate supervision, leading to resident elopement and serious bodily injuries. No specific, actionable deficiencies (Type A or Type B) were listed in the provided report sections.
Feb 12, 2026ComplaintClean
This report details a complaint investigation conducted on February 12, 2026, regarding allegations of inadequate resident care and insufficient incontinence supplies. The investigation found insufficient evidence to support either allegation, and no deficiencies were cited during the visit.
Oct 31, 2025ComplaintClean
The unannounced case management visit revealed that the administrator failed to comply with Title 22 regulations regarding reporting requirements. Specifically, the facility was cited for failing to report multiple unwitnessed falls that occurred on several dates in September 2025. This noncompliance constitutes a Type B deficiency, posing a potential risk to resident safety.
Oct 31, 2025OtherClean
The unannounced case management visit revealed that the administrator failed to comply with Title 22 regulations regarding reporting requirements. Specifically, the facility was cited for failing to report multiple unwitnessed falls that occurred on several dates in September 2025. This noncompliance constitutes a Type B deficiency, posing a potential risk to resident safety.
Sep 17, 2025ComplaintClean
The investigation substantiated multiple allegations, primarily concerning resident elopement and inadequate safety measures. Deficiencies cited include failure to ensure proper resident observation, insufficient staffing levels, and lack of auditory alarms on exit doors. These findings indicate immediate and ongoing risks to resident safety and care.
Sep 17, 2025OtherClean
The investigation substantiated multiple allegations, primarily concerning resident elopement and inadequate safety measures. Deficiencies cited include failure to ensure proper resident observation, insufficient staffing levels, and lack of auditory alarms on exit doors. These findings indicate immediate and ongoing risks to resident safety and care.
Ownership & Operations
Who Operates This Facility
Burton Way Carmel, INC; Calson Care North LLC
CHANEL ANN SANCHEZ
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit thepinnaclesatburton.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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