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Assisted Living

The Pines

Families consistently rate this highly — reviewers highlight compassionate and professional care staff. Schedule a visit to confirm the fit.

500 W Ranchview Drive, Whitney Ranch · Rocklin, CA 95765142 bedsLicensed & Active
Google rating
4.6/5

based on 30 Google reviews

5
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The Pines Assisted Living in Rocklin, CA — Street View
Street View

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What this means for your family

The Pines is an excellent choice for families seeking a warm, highly communicative, and professional care environment, particularly for memory care. However, if high-quality, scratch-made meals are a priority for your loved one, you should specifically inquire about recent changes to the dining program.

Google Reviews

Google Reviews

30 reviews on Google
The Pines is highly regarded for its compassionate, family-like staff and engaging social activities, including live music and happy hours. While many families praise the excellent memory care and management, there is a notable conflict in reviews regarding food quality, with some praising the dining options and others criticizing the lack of scratch cooking.

Quality Themes

Tap a score for details
Food5.0Staff10.0CleanN/AActivities9.0MedsN/AMemory10.0Comms9.0ValueN/A

Strengths

  • Compassionate and professional care staff
  • Engaging social activities and live music
  • Strong management and communication
  • Welcoming and warm community atmosphere

Concerns

  • Inconsistent food quality and lack of scratch cooking (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(6)'19(2)'21(9)'23(2)'25(3)'26(1)

Distribution · 30 analyzed

5
22
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0
1
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How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard such wonderful things about the warm and welcoming atmosphere here; how does the staff work to make new residents feel at home during their first few weeks?
  • 2The live music and social activities seem like a highlight of the community; could you tell us more about the monthly calendar and how residents get involved?
  • 3Since we know how important nutrition is, could you tell us a bit about the dining program and if there are opportunities for more scratch-made or customized meal options?
  • 4It's great to see how actively management engages with the community and responds to feedback; how does the leadership team typically communicate important updates to families?
  • 5In the event of a medical emergency or a sudden change in health during the night, what is the protocol for notifying the family and coordinating care?
  • 6With 142 residents living here, how does the staff ensure that each person receives personalized attention tailored to their specific daily needs?

Personalized based on this facility's data


Key Review Excerpts

Excellent communication at every level. Outstanding management. The general manager, Henry, is not only welcoming and caring, but a true professional and his entire team reflects his excellent management.

Memory care family member · 2024★★★★★

The caregivers and management were 5 star!! They treated Dad like he was family. They opened up their hearts to him and he opened up to them.

Memory care family member · 2022★★★★★

My step-mother is living in the Memory-Care facility here in Rocklin. I am in Fresno and I have trusted the great staff here doing ‘family type’ care for her.

Memory care family member · 2023★★★★★
Source: 30 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

28total
4 Type A— immediate health risk
6 Type B— non-compliance
Clean record— no deficiencies found
Oct 23, 2025Inspection
Clean

The facility underwent a 1-year annual inspection and the Licensing Program Analyst observed no health and safety concerns in any areas toured. All reviewed resident and staff files were found to be complete and up-to-date. No deficiencies were issued during this inspection.

Jun 26, 2025Complaint
Clean

The investigation was conducted following a complaint regarding unlawful eviction, which was found to be substantiated. One deficiency was cited related to the eviction procedures, specifically concerning the required language in the notice to quit. The facility must revise the eviction letter and submit a statement of understanding regarding resident rights.

Oct 16, 2024Complaint
Clean

The facility underwent a required annual inspection and the Licensing Program Analyst observed no immediate health or safety concerns during the tour of the Assisted Living Unit and Memory Care Unit. While the LPA requested updated documentation (LIC308 and liability insurance) by 10/23/24, no deficiencies were issued during the inspection.

Oct 16, 2024Inspection
Clean

The facility underwent a required annual inspection and the Licensing Program Analyst observed no immediate health or safety concerns during the tour of the Assisted Living Unit and Memory Care Unit. While the LPA requested updated documentation (LIC308 and liability insurance) by 10/23/24, no deficiencies were issued during the inspection.

Sep 3, 2024Other
Clean

The facility underwent a Case Management visit regarding an incident that occurred on 8/23/2024. The Licensing Program Analyst reviewed the incident details, including surveillance footage and the resident's care plan. No deficiencies were cited during this inspection.

Jul 18, 2024Other
Clean

The inspection was a case management visit conducted to obtain additional information regarding a previously submitted incident report concerning missing medication. The report details the investigation into the missing Norco pills and notes that the facility appears to have followed its established medication protocols. No deficiencies were cited during this inspection.

Jun 11, 2024Other
Clean

The inspection was a case management review conducted unannounced to gather information regarding two recent resident incidents. The facility staff responded immediately and appropriately to both incidents, and all required incident reports were submitted to the Department in a timely manner. No deficiencies were issued in this report.

Jun 11, 2024Other
Clean

The inspection was a case management review conducted unannounced to gather information regarding two recent resident incidents. The facility staff responded immediately and appropriately to both incidents, and all required incident reports were submitted to the Department in a timely manner. No deficiencies were issued in this report.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mg Rocklin Mgmt Ca,llc;merrill Gardens, LLC

Administrator

HENRY COLE

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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