Pine View Care Center
Strong Medicare quality ratings; families often praise kind and compassionate individual staff members. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
While some families have had positive experiences with the therapy team, the recent reports of resident falls and facility infrastructure failures are significant red flags. We strongly advise families to conduct an unannounced visit to observe staff-to-resident ratios and check the current status of facility maintenance before making a decision.
Google Reviews
Google Reviews
14 reviews on Google“Pine View Care Center receives highly polarized feedback, with some families praising individual staff members for their kindness and advocacy, while others report severe safety concerns. Recent reviews highlight alarming incidents involving resident falls, inadequate supervision during events, and significant facility maintenance issues like lack of air conditioning.”
Quality Themes
Tap a score for detailsStrengths
- Kind and compassionate individual staff members
- Effective occupational and physical therapy teams
- Strong advocacy for residents by specific caregivers
Concerns
- Inadequate staff supervision and attention to resident safety (mentioned by 2 reviewers)
- Facility maintenance and infrastructure failures (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high marks for your therapy teams, how do they coordinate with nursing staff to ensure residents stay active and mobile throughout the week?
- 2I noticed some feedback regarding facility maintenance; what is the current plan for infrastructure updates or room repairs to ensure a comfortable living environment?
- 3With the current staffing levels, what specific protocols are in place to ensure consistent supervision and frequent safety checks for residents throughout the day and night?
- 4Since the activities program is an area you are looking to improve, could you share what new initiatives or social events are being introduced to keep residents engaged?
- 5How do you balance the high-quality individual care provided by your dedicated staff with the need for broader facility-wide oversight and safety management?
- 6In the event of a medical emergency, what is your specific process for communicating with family members and ensuring immediate clinical intervention?
Personalized based on this facility's data
Key Review Excerpts
“My husband was cared for by wonderful, caring staff who bent over backwards to meet his needs. They were his strongest advocates. He had wonderful occupational and physical therapists.”
“During the trick or treating event they put on with the residents this year, My group and I, along with many others witnessed a incident with a resident who dropped there bucket of candy, went to pick it up, fell out of there wheel chair and hit there head, shoulder and hip pretty hard.”
“No air conditioning? Low staffed? Power outages? Idk how insurance okay with cutting these guys checks on behalf of their residents..”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports leading to serious deficiencies in December 2025 regarding abuse prevention and accident hazards, which were corrected. Pine View Care Center shows recurring issues with fire safety systems, electrical systems, and food service across multiple surveys. While all deficiencies have correction dates, the pattern of repeated fire safety violations and recent complaint-triggered findings about resident protection warrant careful consideration during visits.
Apr 29, 2026Complaint7
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 23, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 3, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 17, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jul 3, 2024Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Mar 28, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Pine View Care Center
for profit
Chain Affiliation
Real Property Health Facilities
9 facilities nationwide
Chain avg rating: 3.9/5 · Rank 2 of 9 (Best)
Ownership & Management
Owners
Christina Jayne Penn Management Trust
Owner · Organization
Penn, Christina
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit pineviewcarecenter.com
Medicare data downloads
Original nursing home datasets
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