Nursing HomeMedicaid

Pine Point Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

67 Pine Point Rd, Dunstan · Scarborough, ME 04074|61 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 71 Google reviews

(207) 883-2468 Directions Website

Street View

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What this means for your family

While Pine Point Center is frequently praised for its effective physical therapy and clean environment, the recent trend of reviews is concerning. Families should be aware of reports regarding significant understaffing and neglect of basic needs; if you choose this facility, ensure you have a plan for frequent, in-person monitoring of your loved one's care.

Google Reviews

71 reviews on Google

“Pine Point Center receives highly polarized feedback, with many families praising the dedicated physical therapy team and compassionate individual staff members. However, frequent reports of severe understaffing, poor communication, and neglectful care—particularly regarding feeding assistance and responsiveness to call lights—raise significant concerns for prospective families.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy teams
Many individual staff members described as kind and attentive
Clean and well-maintained facility environment
Strong communication from specific nursing and administrative staff

Concerns

Severe understaffing leading to long wait times for call lights (mentioned by 5 reviewers)
Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
Neglect regarding basic needs like feeding assistance and hygiene (mentioned by 3 reviewers)
Inconsistent room temperature/heating issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 77 analyzed

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given that physical and occupational therapy are noted as strengths here, how are these programs integrated into a resident's daily routine?
2I noticed that reaching staff by phone can sometimes be a challenge; what is the most reliable way for our family to get timely updates on our loved one's status?
3With the current staffing levels, what is your internal protocol for ensuring call lights are answered promptly, especially during busy shifts?
4I see that you are very active in responding to feedback online; how do you use that family input to improve the quality of care and daily operations?
5Could you walk me through how your team manages medication administration and ensures accuracy, particularly given the focus on improving this area?
6We understand that maintaining a comfortable environment is important; how does the facility handle temperature control and heating issues in resident rooms?

Personalized based on this facility's data

Key Review Excerpts

“The therapists (PT and OT) have been carefully working with my father to get him to push himself to get stronger. I was concerned that he would not make it back home but am now hopeful he will.”

Rehab patient's family · 2022★★★★★

“My mother often doesn’t get medications when she is supposed to, skipping doses and care. Sometimes they give her too many doses which landed her back in the hospital”

Long-term resident's family · 2025★☆☆☆☆

“The medical staff is unbelievably understaffed and relies on an antique call light system which generally takes a long time for a response.”

Rehab patient · 2026★☆☆☆☆

Source: 71 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.30hrs

Registered nurses for medical care

Total Nursing

3.93hrs

96%

All nurses + aides combined

Staff Turnover

48%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility57.9%

Worse than Avg

Here

57.9%

15.3%

26.9%

Cumberland

18.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility28.6%

Worse than Avg

Here

28.6%

14.4%

25.3%

Cumberland

18.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility21.6%

Worse than Avg

Here

21.6%

12.1%

11.2%

Cumberland

12.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.3%

Better than Avg

Here

10.3%

19.5%

17.3%

Cumberland

19.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility12.5%

Better than Avg

Here

12.5%

15.5%

20.6%

Cumberland

17.2%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility95.3%

Better than Avg

Here

95.3%

93.4%

91.4%

Cumberland

87.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility92.8%

Better than Avg

Here

92.8%

81.8%

71.7%

Cumberland

70.9%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility73.3%

Mixed vs Avgs

Here

73.3%

79.8%

74.5%

Cumberland

71.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.3%

Cumberland

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies

Above state avg (11.3)

8 complaint-triggered

Families have filed complaints prompting 8 deficiencies, including serious issues with abuse response procedures and nursing staffing levels. The facility shows recurring problems with care planning, medication management, and safety violations across multiple surveys from 2022-2025. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should carefully consider.

Jul 9, 2025Complaint1 finding

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Apr 17, 2025Complaint1 finding

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Apr 9, 2025Routine13 findings

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0578Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Apr 9, 2025Complaint4 findings

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Oct 15, 2024Complaint1 finding

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Mar 6, 2024Routine10 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pine Point Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 55 of 188

Ownership & Management

Owners

Genesis Healthcare of Maine LLC

Owner · Organization

100%

Gen Operations I LLC