Nursing HomeMedicaid Needs closer review

Pine Point Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

67 Pine Point Rd, Dunstan · Scarborough, ME 04074|61 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 69 Google reviews

(207) 883-2468 Directions Website

Street View

Email Pine Point Center to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

3flags

Review before deciding

Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low health inspection rating (2/5 stars)
Above-median findings in the latest survey (15 vs median 12)

No Medicare penalties on record

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 15 findings, above the ME average of 11.3. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

77 public Google reviews available

Pine Point Center receives highly polarized feedback, with many families praising the dedicated physical therapy team and compassionate individual staff members. However, frequent reports of severe understaffing, poor communication, and neglectful care—particularly regarding feeding assistance and responsiveness to call lights—raise significant concerns for prospective families.

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy teams
Many individual staff members described as kind and attentive
Clean and well-maintained facility environment
Strong communication from specific nursing and administrative staff

Concerns

Severe understaffing leading to long wait times for call lights (mentioned by 5 reviewers)
Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
Neglect regarding basic needs like feeding assistance and hygiene (mentioned by 3 reviewers)
Inconsistent room temperature/heating issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 77 analyzed

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given that physical and occupational therapy are noted as strengths here, how are these programs integrated into a resident's daily routine?
2I noticed that reaching staff by phone can sometimes be a challenge; what is the most reliable way for our family to get timely updates on our loved one's status?
3With the current staffing levels, what is your internal protocol for ensuring call lights are answered promptly, especially during busy shifts?
4I see that you are very active in responding to feedback online; how do you use that family input to improve the quality of care and daily operations?
5Could you walk me through how your team manages medication administration and ensures accuracy, particularly given the focus on improving this area?
6We understand that maintaining a comfortable environment is important; how does the facility handle temperature control and heating issues in resident rooms?

Personalized based on this facility's data

Key Review Excerpts

“The therapists (PT and OT) have been carefully working with my father to get him to push himself to get stronger. I was concerned that he would not make it back home but am now hopeful he will.”

Rehab patient's family · 2022★★★★★

“My mother often doesn’t get medications when she is supposed to, skipping doses and care. Sometimes they give her too many doses which landed her back in the hospital”

Long-term resident's family · 2025★☆☆☆☆

“The medical staff is unbelievably understaffed and relies on an antique call light system which generally takes a long time for a response.”

Rehab patient · 2026★☆☆☆☆

Source: 77 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.18hrs

Registered nurses for medical care

Total Nursing

3.84hrs

94%

All nurses + aides combined

Staff Turnover

47%

Lower is better (< 30% = good)

RN Turnover

47%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility58.9%

Worse than Avg

Here

58.9%

14.1%

25.6%

Cumberland

20.6%

Residents needing more daily help over time

↓ Lower is better

This Facility28.0%

Worse than Avg

Here

28.0%

13.9%

24.4%

Cumberland

23.3%

Residents on antipsychotic medication

↓ Lower is better

This Facility9.6%

Better than Avg

Here

9.6%

15.4%

20.2%

Cumberland

22.7%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility95.2%

Better than Avg

Here

95.2%

93.5%

92.3%

Cumberland

84.0%

Residents with depression symptoms

↓ Lower is better

This Facility20.1%

Worse than Avg

Here

20.1%

12.8%

11.6%

Cumberland

10.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility9.5%

Better than Avg

Here

9.5%

19.5%

17.4%

Cumberland

16.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.9%

Better than Avg

Here

95.9%

82.0%

72.7%

Cumberland

58.9%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility73.3%

Mixed vs Avgs

Here

73.3%

79.8%

74.5%

Cumberland

65.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.2%

Cumberland

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

39findings in history

Latest survey: 15 · above ME avg (11.3)

11 complaint-triggered findings

Families have filed complaints prompting 8 deficiencies, including serious issues with abuse response procedures and nursing staffing levels. The facility shows recurring problems with care planning, medication management, and safety violations across multiple surveys from 2022-2025. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should carefully consider.

Jun 2, 2026Complaint3 findings

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Jul 9, 2025Complaint1 finding

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Apr 17, 2025Complaint1 finding

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Apr 9, 2025Routine13 findings

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0578Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Apr 9, 2025Complaint4 findings

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Oct 15, 2024Complaint1 finding

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pine Point Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

184 facilities nationwide

Chain avg rating: 2.4/5 · Rank 55 of 188

Ownership & Management

Owners

Genesis Healthcare of Maine LLC

Owner · Organization

100%

Fc-Gen Operations Investment LLC