Maine Veterans Home - Scarborough
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and professional, caring staff, making it a top choice for many families in the area. Be aware that there is a significant waitlist, so we recommend reaching out to their admissions team as early as possible to plan for your loved one's care.
Google Reviews
Google Reviews
17 reviews on Google“Maine Veterans Home in Scarborough is highly regarded for its clean, organized environment and dedicated, compassionate staff. Families appreciate the facility's focus on maintaining a vibrant, respectful atmosphere for veterans, though prospective families should be aware of a long waitlist for admission.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and friendly staff
- Strong sense of community and respect for veterans
- Organized and non-chaotic environment
Concerns
- Long waitlist for admission
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high demand for residency here, could you explain the current status of your waitlist and the process for prioritizing new admissions?
- 2I noticed your facility has a very strong reputation for honoring veterans; what specific community programs or daily activities are available to help residents connect with one another?
- 3With your excellent staffing rating, how does your team ensure consistent, personalized attention for each of the 120 residents throughout the day?
- 4I see that you occasionally engage with feedback online; how does your leadership team use family input to make improvements to the care environment?
- 5Could you walk me through your protocols for handling medical emergencies, especially regarding how you communicate with families during urgent situations?
- 6How does the facility maintain its high standards of cleanliness and maintenance while ensuring a comfortable, home-like atmosphere for the veterans?
Personalized based on this facility's data
Key Review Excerpts
“I’ve been in a lot of different nursing homes and this one is by far the most organized, cleanest and least chaotic nursing homes I have been in. They seemed to take exceptional care of my father and I only have good things to say about the staff and facility.”
“The Veterans’ Home in Scarborough has been absolutely amazing. When it came time to start looking for care facilities for my father, this was our first choice for many reasons. The waitlist was long, but it was absolutely worth it.”
“Maine Veterans’ Homes in Scarborough follows a traditional medical model, but it’s far from impersonal. The community is well connected with families, and there’s a clear emphasis on creating opportunities for socialization alongside clinical care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring safety and emergency preparedness deficiencies across multiple surveys, with families filing at least one complaint about resident dignity and respect. The most frequent issues involve emergency preparedness training, fire safety systems, and maintaining a safe environment with clear exit pathways. While all deficiencies have correction dates, the repeated problems with basic safety protocols and emergency preparedness suggest ongoing challenges with maintaining consistent compliance standards.
Jun 17, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Nov 20, 2024Routine10
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 31, 2023Routine12
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 8, 2021Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Maine Veterans Home - Scarborough
nonprofit
Chain Affiliation
Maine Veterans' Home
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 4 of 5
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit mainevets.org
Medicare data downloads
Original nursing home datasets
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