Pine Heights at Brattleboro Center for Nursing & R
Strong Medicare quality ratings; families often praise warm, attentive, and compassionate nursing staff. Still worth an in-person visit.
based on 99 Google reviews
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What this means for your family
Pine Heights is highly regarded for its compassionate nursing care and effective rehabilitation programs, making it a strong candidate for recovery. However, families should remain vigilant regarding administrative paperwork and should consider checking in on meal quality, as some visitors have noted issues with food temperature and clerical accuracy.
Google Reviews
Google Reviews
99 reviews on Google“Pine Heights at Brattleboro Center for Nursing & Rehabilitation is widely praised for its dedicated, compassionate nursing staff and effective rehabilitation therapy programs. While many families report high satisfaction with the facility's cleanliness and the dignity shown to residents, some visitors have noted concerns regarding administrative errors, cold meals, and occasional lapses in professionalism from specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate nursing staff
- Effective and goal-oriented rehabilitation therapy
- Clean and well-maintained facility environment
- Helpful and welcoming administrative/reception team
Concerns
- Administrative and medical record errors (wrong paperwork provided) (mentioned by 2 reviewers)
- Meals arriving cold (mentioned by 2 reviewers)
- Occasional reports of rude or unprofessional staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With a 3-star staffing rating, could you explain how your team manages daily care coverage to ensure residents receive consistent attention throughout the day?
- 2I noticed some feedback regarding administrative processes; what steps are in place to ensure that medical records and resident paperwork are handled accurately and communicated clearly to families?
- 3Regarding the dining experience, what procedures do you have in place to ensure that meals are served at the proper temperature and meet the residents' nutritional preferences?
- 4While I appreciate that the team responds to some online feedback, how do you handle and resolve concerns if a family member feels a staff interaction was unprofessional?
- 5Given the 6 recent state violations, what specific quality improvement initiatives has the facility implemented to address these findings and enhance the overall resident experience?
- 6Could you walk me through a typical day of activities for residents, and how do you encourage participation for those who might be hesitant to join in?
Personalized based on this facility's data
Key Review Excerpts
“The care she is receiving is INCREDIBLE! THESE PEOPLE REALLY CARE ABOUT THEIR PATIENTS! Mom says it's the best care she has ever received.”
“The staff of the second floor offered care, compassion, encouragement and healing energy as my wife recovered from an automobile accident. The staff at Pine Heights is, to a person, dedicated to health and recovery.”
“The staff brought her the wrong paperwork, meant for other residents, MULTIPLE times. Care plans and medical records. They asked her to sign things that weren’t for her at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pine Heights has recurring issues with food safety and building safety systems, with repeated deficiencies in nutrition/dietary services and smoke safety systems across multiple surveys. One family filed a complaint about accident hazards in 2024. While most deficiencies appear corrected, the pattern of repeat violations in food handling and fire safety infrastructure suggests ongoing operational challenges that families should discuss during visits.
Sep 17, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 11, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Sep 11, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 13, 2022Routine2
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
May 5, 2021Routine4
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Pine Heights at Brattleboro Center for Nursing & R
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 43 (Best)
Ownership & Management
Owners
Bnb Health Care Funds LLC
Owner · Organization
Cohen, David
Owner
Fuchs, Morris
Owner
Goldenberg, Chaim
Owner
Lipman, Michael
Owner
Manela, Magda
Owner
Ostreicher, Marvin
Owner
Roberts, Tzivy
Owner
Bokow, Barry
Owner
David, Albert
Owner
Eisen, Mordechai
Owner
Geffner, Ira
Owner
Gerber, Jennifer
Owner
Laufer, Schmuel
Owner
Lopiansky, Rebecca
Owner
Lyons, Rachel
Owner
Neuman, Gerald
Owner
Ostreicher, David
Owner
Ostreicher, Marc
Owner
Pollack, Nathan
Owner
Shaya-Mograby, Moshe
Owner
Skoczylas, Dvora
Owner
Skoczylas, Josef
Owner
Steg, Yitzchok
Owner
Warman, Elissa
Owner
Biderman, Michael
Owner (parent company)
Biderman, Sol
Owner (parent company)
Biderman, Yehuda
Owner (parent company)
Goldenberg, Harold
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldenberg, Leon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldenberg, Malky
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hirsh, Libe
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit pineheightsbrattleboro.com
Medicare data downloads
Original nursing home datasets
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