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Nursing HomeMedicaid Top Rated

Pine Haven Home

Strong Medicare quality ratings; families often praise warm, attentive, and friendly nursing staff. Still worth an in-person visit.

NY Route 217, Philmont, NY 12565128 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 135 Google reviews

5
4
3
2
1
Pine Haven Home Nursing Home in Philmont, NY — Street View
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What this means for your family

Pine Haven has shown a clear upward trend in quality over the last few years, with families consistently praising the cleanliness and the kindness of the staff. While the facility is highly recommended, families should inquire about weekend staffing ratios and ensure they have a clear point of contact for any specific concerns regarding resident care.

Google Reviews

Google Reviews

135 reviews on Google
Pine Haven Home is widely praised for its clean, modern, and welcoming atmosphere, with many families highlighting the compassionate and attentive nursing staff. While there are occasional mentions of issues with food temperature or specific staff interactions, the overwhelming majority of recent reviews describe a facility that has significantly improved in quality and care standards over the last few years.

Quality Themes

Tap a score for details
Food7.0Staff9.0Clean10.0Activities8.0Meds9.0MemoryN/AComms8.0ValueN/A

Strengths

  • Warm, attentive, and friendly nursing staff
  • Consistently clean and well-maintained facility
  • Welcoming and professional front-desk reception
  • Effective and smooth rehabilitation services

Concerns

  • Food temperature and quality consistency (mentioned by 2 reviewers)
  • Staff communication style perceived as condescending (mentioned by 2 reviewers)
  • Weekend staffing levels (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'20(7)'23(21)'25(52)'26(14)

Distribution · 137 analyzed

5
118
4
11
3
2
2
1
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed your team is active in responding to feedback online; how do you incorporate that family input into your daily operations?
  • 2With the facility housing 128 residents, how do you ensure that staff-to-resident ratios remain consistent and attentive, especially during the weekend shifts?
  • 3We’ve heard great things about your rehabilitation services, but could you share how you maintain high-quality, hot meal service for residents throughout the dining experience?
  • 4How do you foster a collaborative communication style between your nursing team and family members to ensure everyone feels heard and respected?
  • 5What kind of daily social or recreational activities do you have planned to help residents feel connected and engaged within the Pine Haven community?
  • 6Given your 5-star overall rating, what specific protocols do you have in place to ensure medical care and safety remain top-tier during urgent or after-hours situations?

Personalized based on this facility's data


Key Review Excerpts

The facility is tasteful, Catskill brick and pine for the exterior with big wide hallways, serenely, warmly lit, much like a boutique hotel on the inside. The atmosphere is odorless and the energy positive.

Long-term resident's family · 2025★★★★★

I had a loved one there in 2017 then is was horrible! I really didn’t think they could redeem themselves! Well they have! I am very impressed. It’s clean , very friendly staff.

Long-term resident's family · 2024★★★★★

The staff at Pine Haven listened to our concerns for our mother. They are caring and compassionate. My mom is no longer able to live independently.And for the first time in three months my mother sounded relaxed because as she told me... she's being cared for.

Long-term resident's family · 2025★★★★★
Source: 135 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
87%
Registered nurses for medical care
Total Nursing
2.61hrs
64%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.6%
Better than Avg
Here
2.6%
US
12.1%
NY
18.9%
Columbia
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NY
91.3%
Columbia
92.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
19.5%
NY
13.3%
Columbia
15.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
15.5%
NY
13.8%
Columbia
15.1%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
4.9%
NY
6.8%
Columbia
5.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
Columbia
97.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
81.8%
NY
77.0%
Columbia
85.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
NY
78.8%
Columbia
82.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Columbia
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (7.6)
3 complaint-triggered

Pine Haven Home has faced significant safety and care challenges, with families filing complaints that led to citations for inadequate nursing staffing, failure to report suspected abuse, and accident hazards. The facility shows recurring problems across all surveys in fire safety systems, emergency preparedness, and food safety. While all deficiencies have correction dates, the persistence of issues like exit accessibility and electrical problems across multiple years raises concerns about lasting improvements.

Apr 1, 2025Routine
13
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0031Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Apr 1, 2025Complaint
3
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 30, 2022Routine
6
0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 22, 2019Routine
12
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0023Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0037Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0926Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pine Haven Home

Organization Type

for profit

Chain Affiliation

Chain Name

Jonathan Bleier

Chain Size

18 facilities nationwide

Chain avg rating: 2.6/5 · Rank 2 of 18 (Best)

Ownership & Management

Owners

Bleier, Jonathan

Owner

48%

Peckman, Bruce

Owner

5%

Sod, Yaakov

Owner

48%

Key personnel

Herskowitz, DavidW-2 Managing EmployeeMaliangos, NicoletManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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