Pine Haven Home
Strong Medicare quality ratings; families often praise warm, attentive, and friendly nursing staff. Still worth an in-person visit.
based on 135 Google reviews

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What this means for your family
Pine Haven has shown a clear upward trend in quality over the last few years, with families consistently praising the cleanliness and the kindness of the staff. While the facility is highly recommended, families should inquire about weekend staffing ratios and ensure they have a clear point of contact for any specific concerns regarding resident care.
Google Reviews
Google Reviews
135 reviews on Google“Pine Haven Home is widely praised for its clean, modern, and welcoming atmosphere, with many families highlighting the compassionate and attentive nursing staff. While there are occasional mentions of issues with food temperature or specific staff interactions, the overwhelming majority of recent reviews describe a facility that has significantly improved in quality and care standards over the last few years.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and friendly nursing staff
- Consistently clean and well-maintained facility
- Welcoming and professional front-desk reception
- Effective and smooth rehabilitation services
Concerns
- Food temperature and quality consistency (mentioned by 2 reviewers)
- Staff communication style perceived as condescending (mentioned by 2 reviewers)
- Weekend staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With the facility housing 128 residents, how do you ensure that staff-to-resident ratios remain consistent and attentive, especially during the weekend shifts?
- 3We’ve heard great things about your rehabilitation services, but could you share how you maintain high-quality, hot meal service for residents throughout the dining experience?
- 4How do you foster a collaborative communication style between your nursing team and family members to ensure everyone feels heard and respected?
- 5What kind of daily social or recreational activities do you have planned to help residents feel connected and engaged within the Pine Haven community?
- 6Given your 5-star overall rating, what specific protocols do you have in place to ensure medical care and safety remain top-tier during urgent or after-hours situations?
Personalized based on this facility's data
Key Review Excerpts
“The facility is tasteful, Catskill brick and pine for the exterior with big wide hallways, serenely, warmly lit, much like a boutique hotel on the inside. The atmosphere is odorless and the energy positive.”
“I had a loved one there in 2017 then is was horrible! I really didn’t think they could redeem themselves! Well they have! I am very impressed. It’s clean , very friendly staff.”
“The staff at Pine Haven listened to our concerns for our mother. They are caring and compassionate. My mom is no longer able to live independently.And for the first time in three months my mother sounded relaxed because as she told me... she's being cared for.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pine Haven Home has faced significant safety and care challenges, with families filing complaints that led to citations for inadequate nursing staffing, failure to report suspected abuse, and accident hazards. The facility shows recurring problems across all surveys in fire safety systems, emergency preparedness, and food safety. While all deficiencies have correction dates, the persistence of issues like exit accessibility and electrical problems across multiple years raises concerns about lasting improvements.
Apr 1, 2025Routine13
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Apr 1, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 30, 2022Routine6
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 22, 2019Routine12
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Ownership & Operations
Who Operates This Facility
Pine Haven Home
for profit
Chain Affiliation
Jonathan Bleier
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 2 of 18 (Best)
Ownership & Management
Owners
Bleier, Jonathan
Owner
Peckman, Bruce
Owner
Sod, Yaakov
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
135 reviews from families & visitors
Official Website
Visit pinehavencarecenter.com
Medicare data downloads
Original nursing home datasets
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