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Nursing HomeMedicaid

Ghent Rehabilitation & Nursing Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1 Whittier Way, Ghent, NY 12075120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 45 Google reviews

5
4
3
2
1

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What this means for your family

While there are individual staff members who are clearly dedicated to their residents, the facility is currently facing serious allegations regarding neglect, understaffing, and poor communication. We strongly advise families to conduct an in-person, unannounced visit and speak directly with current residents or other families before making a decision.

Google Reviews

Google Reviews

45 reviews on Google
Ghent Rehabilitation & Nursing Center receives highly polarized feedback, with a significant divide between older, positive reviews and a recent string of severe complaints. While some families praise individual staff members for their dedication, multiple recent reviewers report critical issues including chronic understaffing, neglect, poor food quality, and a lack of communication.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean6.0Activities7.0Meds2.0Memory5.0Comms1.0ValueN/A

Strengths

  • Dedicated individual nursing and aide staff
  • Clean facility environment
  • Engaging activities department

Concerns

  • Chronic understaffing and high staff turnover (mentioned by 4 reviewers)
  • Neglect and poor patient care (mentioned by 6 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
  • Poor quality of food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(1)5.01.0'21(4)1.01.0'23(3)2.02.3'25(8)3.6'26(5)

Distribution · 42 analyzed

5
24
4
0
3
1
2
2
1
15
10 reviews posted between Dec 31, 2019Jan 3, 2020 · 10 were 5-star

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your activities department; could you tell us more about the types of programs available to keep residents engaged?
  • 2Since we want to ensure consistent care, how do you manage staff transitions and ensure new team members are fully up to speed on each resident's specific needs?
  • 3Could you walk us through your process for medication management and how you ensure accuracy during shift changes?
  • 4What is the typical daily menu like, and how do you handle special dietary requests or nutritional needs for residents?
  • 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
  • 6We noticed you are very active in responding to feedback; how does the administration use resident and family concerns to implement improvements in the facility?

Personalized based on this facility's data


Key Review Excerpts

The facilty is chronically understaffed, and there is a revolving door in nursing leadership that directly contributes to a lack of safe, quality care at the facility.

Long-term resident's family · 2023☆☆☆☆

My husband and I are in agreement with most of the reviews but there is a positive side in the small handful of aides and nurses, who do their job well.

Family member · 2024★★☆☆☆

The worst nursing home I’ve ever seen. They lack in every area. Food terrible, ignore patients needs, leave sitting when help is needed, takes several calls from family to attempt getting your loved one the attention needed.

Family member · 2025☆☆☆☆
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
12.1%
NY
18.9%
Columbia
5.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
15.3%
NY
13.8%
Columbia
13.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
14.4%
NY
14.8%
Columbia
12.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
19.4%
NY
20.2%
Columbia
16.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NY
91.3%
Columbia
92.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
15.5%
NY
13.8%
Columbia
15.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
NY
77.0%
Columbia
85.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
79.8%
NY
78.8%
Columbia
83.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
NY
1.2%
Columbia
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.6)
6 complaint-triggered

Families have filed complaint reports against this facility, resulting in serious deficiencies including failures to investigate suspected abuse and provide proper respiratory care in 2023. Recurring problems span food service and safety, medication management, and facility maintenance across all three surveys. While the facility has corrected each cited deficiency, the persistent pattern of issues in core care areas and recent family complaints warrant careful consideration during any visit.

Sep 1, 2023Complaint
6
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Sep 1, 2023Routine
3
0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

Jun 9, 2021Routine
10
0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

May 22, 2019Routine
20
0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0018Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0024Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0035Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0926Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0811Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ghent Rehabilitation & Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Personal Healthcare Management

Chain Size

21 facilities nationwide

Chain avg rating: 3.0/5 · Rank 10 of 19

Ownership & Management

Owners

Barth, Alexander

Owner

35%

Walden, Yehudah

Owner

15%

Zagelbaum, Ephraim

Owner

50%

Key personnel

Barth, AlexanderOfficer / DirectorOduwa, FelixManagerWoodward, XyierManagerBarth, AlexanderAdp of the SnfOduwa, FelixAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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