Pillar of Cedar Valley
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 5)
Below average in IA · Below recommended RN staffing · No penalties on record
What this means for your family
Pillar of Cedar Valley is highly regarded for its rehabilitation therapy and compassionate staff, making it a strong candidate for recovery-focused care. However, because multiple families have reported concerns regarding call-light response times and communication during medical incidents, we strongly recommend asking the administrator specifically about their staffing ratios on weekends and their protocol for notifying families of patient falls.
Google Reviews
Google Reviews
54 reviews on Google“Pillar of Cedar Valley receives overwhelming praise for its compassionate, attentive staff and effective rehabilitation services, with many families noting successful recovery stories. However, a minority of reviewers have raised serious concerns regarding inconsistent staffing levels, cleanliness issues, and poor communication during medical incidents. Prospective families should weigh the strong clinical outcomes reported by many against the specific reports of neglect and slow response times.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and therapy services
- Responsive and professional administrative leadership
- Warm, welcoming environment for residents
Concerns
- Slow response times to call lights and patient needs (mentioned by 2 reviewers)
- Inconsistent cleanliness and hygiene standards (mentioned by 2 reviewers)
- Lack of communication regarding patient health incidents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent during shift changes?
- 2With the recent focus on health inspections, what specific steps is the facility taking to address and resolve the recent state violations?
- 3How does the administrative team ensure that families are kept fully informed and updated immediately following any changes in a resident's health status?
- 4What is your process for managing call lights to ensure that residents' needs are met promptly, even during busy periods?
- 5What are some of the favorite daily activities or social outings that help create the warm and welcoming environment mentioned by others?
- 6How does the facility maintain high standards of cleanliness and hygiene in the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“If something went wrong, we were immediately briefed and they took steps to prevent, for example, a fall from happening again. My family member made a full recovery and was one of their success stories.”
“She had fallen out of bed put her call light on for help and still had get herself up because they took so long to respond. The nurse never called to inform us of the fall my mom told us.”
“I believe her success is entirely related to the positive work of the knowledgeable and effective Pillar nursing, PT, facilities and administrative staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
7
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, with recent serious concerns about resident abuse, neglect reporting, and safety oversight emerging in late 2025. The facility shows recurring problems with electrical systems, fire safety equipment, and resident care quality that appear across multiple surveys from 2023-2025, though the provider has correction dates for all deficiencies. Key problem areas include safety systems maintenance, accident prevention, and medication management.
Dec 23, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 17, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Oct 3, 2024Routine15
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Environmental Deficiencies
Provide bedrooms that have direct access to an exit hallway.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Oct 3, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 29, 2023Complaint2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 29, 2023Routine8
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Jul 2, 2026ComplaintClean
Fed violations: 0, State violations: 0
Jun 11, 2026ComplaintClean
Fed violations: 1, State violations: 0
Jan 21, 2026OtherClean
Fed violations: 0, State violations: 0
Dec 23, 2025OtherClean
Fed violations: 3, State violations: 1
Dec 9, 2025InspectionClean
Fed violations: 0, State violations: 0
Nov 17, 2025InspectionClean
Fed violations: 7, State violations: 0
Oct 29, 2025ComplaintClean
Fed violations: 0, State violations: 0
Mar 25, 2025ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Pillar of Cedar Valley
nonprofit
Ownership & Management
Owners
Tamid Waterloo LLC
Owner · Organization
Tamid Healthcare Nfp
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit pillarseniorcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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