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Nursing HomeMedicaid Investigative

Pillar of Cedar Valley

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1410 West Dunkerton Road, Waterloo, IA 50703114 bedsLicensed & Active
2/5
Medicare
Inspection
Staffing
Google rating
4.6/5

based on 54 Google reviews

5
4
3
2
1
Pillar of Cedar Valley Nursing Home in Waterloo, IA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (10 vs median 5)

Below average in IA · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

Pillar of Cedar Valley is highly regarded for its rehabilitation therapy and compassionate staff, making it a strong candidate for recovery-focused care. However, because multiple families have reported concerns regarding call-light response times and communication during medical incidents, we strongly recommend asking the administrator specifically about their staffing ratios on weekends and their protocol for notifying families of patient falls.

Google Reviews

Google Reviews

54 reviews on Google
Pillar of Cedar Valley receives overwhelming praise for its compassionate, attentive staff and effective rehabilitation services, with many families noting successful recovery stories. However, a minority of reviewers have raised serious concerns regarding inconsistent staffing levels, cleanliness issues, and poor communication during medical incidents. Prospective families should weigh the strong clinical outcomes reported by many against the specific reports of neglect and slow response times.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean5.0Activities9.0MedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective rehabilitation and therapy services
  • Responsive and professional administrative leadership
  • Warm, welcoming environment for residents

Concerns

  • Slow response times to call lights and patient needs (mentioned by 2 reviewers)
  • Inconsistent cleanliness and hygiene standards (mentioned by 2 reviewers)
  • Lack of communication regarding patient health incidents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'20(8)'22(6)'24(4)'26(8)

Distribution · 57 analyzed

5
48
4
3
3
0
2
0
1
6

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent during shift changes?
  • 2With the recent focus on health inspections, what specific steps is the facility taking to address and resolve the recent state violations?
  • 3How does the administrative team ensure that families are kept fully informed and updated immediately following any changes in a resident's health status?
  • 4What is your process for managing call lights to ensure that residents' needs are met promptly, even during busy periods?
  • 5What are some of the favorite daily activities or social outings that help create the warm and welcoming environment mentioned by others?
  • 6How does the facility maintain high standards of cleanliness and hygiene in the resident rooms and common areas?

Personalized based on this facility's data


Key Review Excerpts

If something went wrong, we were immediately briefed and they took steps to prevent, for example, a fall from happening again. My family member made a full recovery and was one of their success stories.

Skilled nursing family member · 2025★★★★★

She had fallen out of bed put her call light on for help and still had get herself up because they took so long to respond. The nurse never called to inform us of the fall my mom told us.

Resident's family · 2023☆☆☆☆

I believe her success is entirely related to the positive work of the knowledgeable and effective Pillar nursing, PT, facilities and administrative staff.

Resident's family · 2025★★★★★
Source: 54 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
46%
Registered nurses for medical care
Total Nursing
2.91hrs
71%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility43.1%
Worse than Avg
Here
43.1%
US
19.5%
IA
20.7%
Black hawk
22.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility72.2%
Worse than Avg
Here
72.2%
US
93.4%
IA
93.9%
Black hawk
94.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
12.1%
IA
4.1%
Black hawk
3.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.3%
Better than Avg
Here
19.3%
US
19.4%
IA
25.9%
Black hawk
29.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
15.3%
IA
17.5%
Black hawk
18.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
14.4%
IA
17.6%
Black hawk
16.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.5%
Worse than Avg
Here
79.5%
US
81.8%
IA
84.1%
Black hawk
86.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Well above state avg (6.2)
7 complaint-triggered

Families have filed complaints that triggered inspections, with recent serious concerns about resident abuse, neglect reporting, and safety oversight emerging in late 2025. The facility shows recurring problems with electrical systems, fire safety equipment, and resident care quality that appear across multiple surveys from 2023-2025, though the provider has correction dates for all deficiencies. Key problem areas include safety systems maintenance, accident prevention, and medication management.

Dec 23, 2025Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Nov 17, 2025Routine
10
0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0922Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use and maintenance of medical gas equipment.

Oct 3, 2024Routine
15
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · Pattern

Construction Deficiencies

Use approved construction type or materials.

0577Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0200Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0912Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

0913Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that have direct access to an exit hallway.

0914Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Oct 3, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 29, 2023Complaint
2
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jun 29, 2023Routine
8
0161Potential for harm · Widespread

Construction Deficiencies

Use approved construction type or materials.

0921Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
13deficiencies
Jul 2, 2026Complaint
Clean

Fed violations: 0, State violations: 0

Jun 11, 2026Complaint
Clean

Fed violations: 1, State violations: 0

Jan 21, 2026Other
Clean

Fed violations: 0, State violations: 0

Dec 23, 2025Other
Clean

Fed violations: 3, State violations: 1

Dec 9, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Nov 17, 2025Inspection
Clean

Fed violations: 7, State violations: 0

Oct 29, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Mar 25, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pillar of Cedar Valley

Organization Type

nonprofit

Ownership & Management

Owners

Tamid Waterloo LLC

Owner · Organization

100%

Tamid Healthcare Nfp

Owner (parent company) · Organization

100%

Key personnel

Arends, HilaryW-2 Managing EmployeeKuzmenko, MichaelOfficer / DirectorShir, AnatoliyOfficer / DirectorPillar Senior Care LLCManagerMessing, MichaelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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