Pilgrim Manor Skilled Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (66%)
Bottom 25% in LA · Critically understaffed (RN) · Worst in PRIORITY MANAGEMENT chain · $192,943 in fines · Abuse citation
What this means for your family
While recent reviews suggest that facility renovations and a strong therapy department have improved the environment, the persistent reports of hygiene neglect and slow response times are major red flags. Families should conduct an unannounced visit and specifically observe how quickly staff respond to call lights before making a decision.
Google Reviews
Google Reviews
41 reviews on Google“Pilgrim Manor presents a stark contrast in reviews, with recent feedback highlighting a beautifully remodeled facility and a strong therapy department. However, long-term and critical negative reviews raise serious concerns regarding neglect, hygiene standards, and communication failures, particularly regarding patient care and response times.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Modern, clean, and well-maintained facility
- Engaging activities and resident participation
- Professional and communicative administrative staff
Concerns
- Neglect regarding hygiene and soiled linens (mentioned by 5 reviewers)
- Slow response times to call bells and patient needs (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
- Inadequate medical care and medication management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical therapy, how do you integrate those therapy sessions into the daily routine to ensure residents stay active and engaged?
- 2I noticed some concerns regarding response times to call bells; could you walk me through your current process for monitoring and prioritizing resident requests to ensure timely assistance?
- 3How do you maintain your high standards for facility cleanliness and linen management on a daily basis to ensure residents always feel comfortable and well-cared for?
- 4Could you explain your protocol for medication management and how you ensure accuracy and timely administration for residents with complex health needs?
- 5I see that communication is a priority for your administrative team; what specific methods do you use to keep families updated on their loved one’s health status and care plan changes?
- 6With your focus on resident participation, what are some of the most popular activities currently offered, and how do you encourage residents to join in?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is the strongest in Shreveport Bossier. The business office staff is warm, welcoming and communicative. The clinical team provides high level care with great bedside manner.”
“My grandmother broke her arm there, they openly admitted it was from their floors. They also waited hours before taking her to get medical care and did not inform my family until later.”
“They keep him laying in poop from front to back then they want to charge all that money.When you tell someone they do good for a minute then they'll go back to the same routine”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pilgrim Manor has concerning patterns with 9 complaint-triggered deficiencies from families reporting problems, indicating ongoing issues with resident safety and protection from abuse. The facility struggles most with accident prevention and safety supervision, resident abuse protection, and nursing staff adequacy. While most violations show correction dates, safety hazard issues persist across multiple surveys from 2023 to 2024, suggesting these problems may recur despite reported fixes.
Feb 25, 2026Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 3, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 17, 2024Routine8
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Dec 4, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 1, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Apr 24, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Federal Penalties
Fine
Sep 3, 2025
$12,425
Payment Denial
Sep 3, 2025
13-day denial
Fine
Dec 4, 2024
$52,855
Fine
Aug 1, 2024
$120,973
Ownership & Operations
Who Operates This Facility
Pilgrim Manor Skilled Nursing and Rehabilitation
for profit
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 2.7/5 · Rank 34 of 38 (Worst)
Ownership & Management
Owners
Sdb Holdings
Owner · Organization
Bauder, William
Owner (parent company)
Boulware, Douglas
Owner (parent company)
Boulware, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit pilgrimmanornursinghome.com
Medicare data downloads
Original nursing home datasets
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