Name: Public quality & inspection record for Pico De Loro
Creator: EveryPlace
License: https://everyplace.care/research-policy

What this means for your family

This facility presents significant risks regarding management integrity and medical transparency. While some families have found the staff caring in the past, you must investigate the serious recent allegations regarding the owner's behavior and financial practices before placing a loved one here.

Google Reviews

13 reviews on Google

“Families should exercise extreme caution, as recent reviews contain serious allegations regarding the owner's conduct, including harassment, financial exploitation, and unprofessional behavior. While some long-term residents' families have praised the caring staff in the past, recent feedback highlights critical concerns regarding medical transparency and sanitation.”

Quality Themes

Tap a score for details

Strengths

Caring and friendly staff
Nice facility surroundings
Convenient freeway access

Concerns

Unprofessional and condescending behavior by the owner/doctor (mentioned by 3 reviewers)
Lack of transparency regarding resident medical status
Sanitation and cleanliness issues

Rating Trends

Tap a year to see what changed

Distribution · 13 analyzed

5

4

1

3

0

2

1

7

How They Respond to Reviews

0%response rate

Questions for Your Tour

1How do you ensure that the facility stays meticulously clean and sanitized, especially in the common areas and resident rooms?
2What is your process for keeping families updated on changes to a resident's medical status or daily health needs?
3Could you tell me more about the leadership style here and how the administration interacts with both staff and families?
4How does the team handle medical emergencies or urgent health changes during the overnight hours?
5What kind of daily activities or social outings do you organize to keep residents engaged with the local community?
6With the recent state inspections, what specific steps has the facility taken to address and resolve any identified areas for improvement?

Personalized based on this facility's data

Key Review Excerpts

“I have had my mom at at least 7 facilities. This one I am finally happy with. The staff is very caring.”

Long-term resident's family · 2023★★★★★

“My mom would have died if I hadn’t gotten her out of there. I ultimately called an ambulance and got her to a hospital. The doctor at Pico was trying to discourage me from doing that.”

Family member of a former resident · 2023★☆☆☆☆

“The owner of this facility Dr. Efren Rillo is so condescending, He loves to yell at people and Mr. Know it all.”

Family member · 2023★☆☆☆☆

Source: 13 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

29total

9 Type A— immediate health risk

2 Type B— non-compliance

Clean record— no deficiencies found

Oct 9, 2025OtherNo deficiencies

Clean

The inspection was an unannounced visit conducted to verify the Plan of Correction (POC) related to a complaint. The deficiency cited involved overcharging a resident for room and board. The report notes that the POC has been met, as the funds were received and safeguarding was confirmed during the visit.

Oct 9, 2025ComplaintNo deficiencies

Clean

The inspection was an unannounced visit conducted to verify the Plan of Correction (POC) related to a complaint. The deficiency cited involved overcharging a resident for room and board. The report notes that the POC has been met, as the funds were received and safeguarding was confirmed during the visit.

Oct 3, 2025ComplaintNo deficiencies

Clean

COMPLAINT INVESTIGATION REPORT

Aug 10, 2025ComplaintNo deficiencies

Clean