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Nursing HomeMedicaid

Menifee Lakes Post Acute

Strong Medicare quality ratings; families often praise compassionate individual nursing staff. Still worth an in-person visit.

27600 Encanto Drive, Sun City · Sun City, CA 9258699 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.6/5

based on 66 Google reviews

5
4
3
2
1
Menifee Lakes Post Acute Nursing Home in Sun City, CA — Street View
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What this means for your family

While you may find exceptional individual caregivers and physical therapists here, the facility has a documented pattern of serious medical errors and neglect. If you choose this facility, you must be prepared to provide hands-on oversight of wound care, medication timing, and hygiene, as the administration and general staffing levels have been frequently criticized for failing in these areas.

Google Reviews

Google Reviews

66 reviews on Google
Families should exercise extreme caution, as many reviews report severe medical neglect, including untreated bedsores, medication errors, and failure to monitor vital signs like blood sugar. While some individual nurses and therapists receive high praise for their compassion, there are recurring, critical reports of poor administration, hygiene issues, and dangerous staffing shortages.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate individual nursing staff
  • Effective physical therapy and rehab services
  • Friendly front desk and administrative personnel

Concerns

  • Severe medical neglect and wound care failures (mentioned by 4 reviewers)
  • Inadequate staffing levels and slow response times (mentioned by 6 reviewers)
  • Poor facility cleanliness and hygiene (mentioned by 3 reviewers)
  • Unprofessional or incompetent administration and case management (mentioned by 3 reviewers)
  • Poor food quality and nutrition (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(3)'19(7)'21(3)'23(4)'25(15)'26(4)

Distribution · 71 analyzed

5
22
4
7
3
3
2
3
1
36

How They Respond to Reviews

0%response rate
Generic

The owner uses a standardized template to address all negative reviews, directing complainants to a specific phone number. Positive reviews receive a separate, warm, but still templated expression of gratitude.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff and the effectiveness of your rehab services; how do you ensure that level of care remains consistent during shift changes?
  • 2Since we want to make sure all medical needs are met promptly, what is your specific protocol for managing medication administration and ensuring wound care is handled with high precision?
  • 3What steps is the facility currently taking to improve response times for call bells and to ensure there is always enough staff available to assist residents immediately?
  • 4We are curious about the dining experience; could you tell us more about the nutritional quality of the meals and how the menu is planned for the residents?
  • 5How does the administration handle communication with families to ensure we are always kept in the loop regarding any changes in a loved one's health or care plan?
  • 6What does a typical day look like for residents in terms of social activities and keeping them engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

My dad is diabetic and they didn't check his sugar before giving him insulin. He went down to 25 and basically when into a diabetic coma.

Family of a resident · 2025☆☆☆☆

I noticed one particular CNA Leenah who personified every great aspect of taking care of the patients under her charge. She clearly loves taking care of patients and it showed.

Family of a resident · 2025★★★★★

My mom was here for 21 days. I thought the care was okay, not great not terrible. All of that changed today. She was brought home yesterday and we discovered a very large bed sore on her backside.

Family of a resident · 2022☆☆☆☆
Source: 66 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
58%
Registered nurses for medical care
Total Nursing
4.43hrs
OK
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
19.4%
CA
10.7%
Riverside
9.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.1%
Worse than Avg
Here
26.1%
US
19.5%
CA
13.7%
Riverside
15.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.3%
CA
10.5%
Riverside
8.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
15.4%
CA
11.6%
Riverside
10.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Mixed vs Avgs
Here
99.0%
US
93.4%
CA
98.6%
Riverside
99.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
Riverside
97.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Riverside
92.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
CA
94.2%
Riverside
94.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
CA
1.5%
Riverside
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Above state avg (15.4)
26 complaint-triggered

Menifee Lakes Post Acute shows concerning patterns with families filing numerous complaints triggering 22 out of 70 total deficiencies across 23 surveys. The most recurring issues involve infection control, resident rights violations, and medication management problems. While all identified deficiencies show correction dates, the persistent nature of similar problems—particularly infection control appearing repeatedly from 2019 through 2026—suggests ongoing operational challenges that warrant careful consideration during your visit.

Mar 13, 2026Complaint
4
0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 12, 2026Complaint
2
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 7, 2026Complaint
2
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 13, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Mar 13, 2025Routine
16
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0800Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Feb 21, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Menifee Lakes Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

David Johnson

Chain Size

47 facilities nationwide

Chain avg rating: 3.2/5 · Rank 14 of 45

Ownership & Management

Owners

Johnson, Frank

Owner

50%

Key personnel

Abraham, MichaelW-2 Managing EmployeeDehghanmanesh, AdrianOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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