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Pickersgill Retirement Community

Strong Medicare quality ratings; families often praise beautiful, well-maintained facility grounds. Still worth an in-person visit.

615 Chestnut Avenue, Towson, MD 2120443 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 90 Google reviews

5
4
3
2
1
Pickersgill Retirement Community Nursing Home in Towson, MD — Street View
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What this means for your family

While Pickersgill offers a beautiful environment and engaging activities, the recurring reports of rodent infestations and inconsistent care quality are significant red flags. We strongly recommend that you conduct an unannounced visit, specifically checking the dining areas and the floor where your loved one would reside, to verify the current state of sanitation and staff attentiveness.

Google Reviews

Google Reviews

90 reviews on Google
Pickersgill Retirement Community receives highly polarized feedback, with many reviewers praising the beautiful, clean environment and friendly staff, while others report severe, recurring issues. Multiple negative reviews consistently cite a persistent rodent infestation, poor sanitation, and concerns regarding the quality and timeliness of food service. Families considering this facility should weigh the positive reports of amenities and staff friendliness against serious allegations of neglect and hygiene failures.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean2.0Activities8.0MedsN/AMemoryN/AComms4.0Value3.0

Strengths

  • Beautiful, well-maintained facility grounds
  • Friendly and welcoming administrative staff
  • Variety of activities and events for residents
  • Strong reputation for independent living

Concerns

  • Persistent rodent (mice/rats) infestation (mentioned by 6 reviewers)
  • Unsanitary conditions and poor cleanliness (mentioned by 4 reviewers)
  • Poor food quality and late meal service (mentioned by 3 reviewers)
  • Disrespectful or neglectful staff behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(20)'20(6)'22(10)'24(8)'26(1)

Distribution · 93 analyzed

5
51
4
13
3
14
2
3
1
12

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding facility maintenance, what specific steps are you taking to ensure the living areas remain sanitary and pest-free?
  • 2With the current staffing levels, how do you ensure that residents receive timely assistance during meal services and daily care routines?
  • 3I noticed the facility has a beautiful campus; could you walk me through how residents typically spend their time outdoors and what the most popular activities are this month?
  • 4How does your team handle communication with families when a resident has a medical concern or a change in their health status?
  • 5What improvements are being made to the dining program to ensure that meals are served on time and meet the nutritional preferences of the residents?
  • 6Can you describe the training and oversight process for staff to ensure that every resident is treated with the highest level of respect and attention?

Personalized based on this facility's data


Key Review Excerpts

The staff was friendly but the state of the place was less desirable with a couple mice (or rats) running around and dried up throw up and stains in some areas throughout the hallways.

Visitor/Family member · 2019★★☆☆☆

My mom has lived here for the last 5 years. Prior to covid, the food was always hot at dinner and included high school students to help the eldery. Now they are lucky to get a dinner, usually luke warm and no help with carrying or anything.

Long-term resident's family · 2022★★★★

The four floor is so dirty. Infested with mice The residents are treated really bad. The caregivers are very disrespectful. They have no compassion, and no empathy whatsoever the management is the worst for letting them get away with it.

Visitor/Family member · 2025☆☆☆☆
Source: 90 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.23hrs
OK
Registered nurses for medical care
Total Nursing
4.85hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
12.1%
MD
22.2%
Baltimore
23.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility36.6%
Worse than Avg
Here
36.6%
US
14.4%
MD
21.5%
Baltimore
21.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.8%
Worse than Avg
Here
34.8%
US
15.3%
MD
24.5%
Baltimore
25.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.5%
Worse than Avg
Here
26.5%
US
15.4%
MD
14.1%
Baltimore
13.3%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility14.9%
Worse than Avg
Here
14.9%
US
3.2%
MD
2.4%
Baltimore
2.1%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.1%
Worse than Avg
Here
12.1%
US
5.3%
MD
5.6%
Baltimore
6.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.8%
Better than Avg
Here
90.8%
US
81.8%
MD
78.7%
Baltimore
75.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.5%
Worse than Avg
Here
4.5%
US
1.6%
MD
1.3%
Baltimore
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Near state avg (18.9)

Pickersgill Retirement Community has a concerning pattern of recurring deficiencies across multiple care areas, with 22 violations found over three surveys. The facility has persistent issues with treatment and care quality (cited in all three surveys), medication management, and staff training. Additional problems include safety concerns, privacy violations, and emergency preparedness failures. While all deficiencies show correction dates, the repeated violations in core care areas warrant careful investigation during your visit.

Jan 31, 2025Routine
15
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Feb 28, 2020Routine
4
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 16, 2018Routine
3
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pickersgill Retirement Community

Organization Type

for profit

Ownership & Management

Key personnel

Allen, MariaOfficer / DirectorEisneberg, BarryOfficer / DirectorFlower, NancyOfficer / DirectorGerberg, KennethOfficer / DirectorKarpovich, JillOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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