Autumn Lake Healthcare at Ruxton
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 178 Google reviews
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What this means for your family
While the facility's physical and occupational therapy teams are frequently praised, the recurring reports of hygiene neglect and slow response times are critical red flags. If you choose this facility, we strongly recommend daily, unannounced visits to monitor your loved one's care and ensure their immediate needs are being met.
Google Reviews
Google Reviews
178 reviews on Google“Autumn Lake Healthcare at Ruxton receives highly polarized feedback, with many families reporting severe concerns regarding neglect, poor hygiene, and inadequate staffing levels. While some residents and families praise the physical therapy department and specific staff members for their compassion, these positive experiences are frequently overshadowed by reports of residents left in soiled conditions, unaddressed call bells, and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy team
- Some individual nurses and aides noted for compassion
- Convenient location in Towson
- Activities department provides engaging programming
Concerns
- Neglect and poor hygiene (soiled linens/diapers, urine smell) (mentioned by 18 reviewers)
- Slow or ignored call bell response times (mentioned by 9 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 8 reviewers)
- Inadequate staffing levels (mentioned by 6 reviewers)
- Poor quality or inappropriate dietary options (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 181 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your therapy teams; could you tell us more about how the physical and occupational therapists work with residents to maintain their mobility?
- 2Since we noticed the administration is very active in responding to community feedback, how does the leadership team currently address and resolve concerns raised by families?
- 3What specific protocols are in place to ensure that call bells are answered promptly and that residents' hygiene and linen changes are handled on a consistent schedule?
- 4Could you describe the daily activity calendar and how the activities department keeps residents engaged with social programming?
- 5How does the nursing team manage medication administration and what steps are taken to ensure there are no errors in care?
- 6In the event of a medical emergency during the night, what is the process for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department here is top notch and definitely among the best in the area. I have had several good interactions with staff but nurse Robin is the best.”
“My mom was a patient at Autumn Lake from August 2024-January 26th 2025 in the Arcadia wing. That wing cares for patients with Dementia and Alzheimers. The staff was always friendly to my family, but most importantly, they really loved my Mom and took great care of her.”
“My husband was at the facility for respite care I went and visited him at 10:45am and when I arrived there he was filthy soak and wet and he smelled like urine sitting out in the open had not been changed since God knows when.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaint reports regarding this facility, raising concerns about abuse reporting failures, medication management, and care planning issues. The facility shows recurring problems across fire safety, medication oversight, and infection control that persist over multiple years. While the provider reports correcting deficiencies when cited, the pattern of repeated violations in core care areas suggests ongoing operational challenges that warrant careful consideration during visits.
Feb 25, 2026Complaint6
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Oct 7, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 14, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Oct 24, 2024Routine29
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 24, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Sep 26, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Ruxton
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 37 of 60
Ownership & Management
Owners
7001 Charles Street Holdco LLC
Owner · Organization
As Family Sd Holdings LLC
Owner (parent company) · Organization
Stern, Rochel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
178 reviews from families & visitors
Official Website
Visit autumnlakeruxton.com
Medicare data downloads
Original nursing home datasets
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