Penn Highlands Jefferson Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in PA · Below recommended RN staffing · $15,160 in fines · Very few deficiencies
What this means for your family
While the facility has historically provided effective rehab services, the recent and consistent reports of staff mistreatment and theft are deeply concerning. If you consider this facility, we strongly recommend unannounced visits and ensuring that personal valuables are kept off-site to mitigate the risk of loss.
Google Reviews
Google Reviews
14 reviews on Google“Penn Highlands Jefferson Manor receives highly polarized feedback, with recent reviews highlighting serious concerns regarding staff conduct and theft. While some families have praised the rehab services and individual staff members, others report abusive behavior, poor management, and issues with lost or stolen personal property.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Supportive individual nursing staff members
Concerns
- Rude or abusive behavior by nursing staff (mentioned by 3 reviewers)
- Theft or loss of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical and occupational therapy is a noted strength here, how do you integrate those services into a resident's daily routine?
- 2What specific protocols do you have in place to ensure the security of residents' personal belongings and valuables?
- 3How do you foster a culture of kindness and professional communication among the nursing staff to ensure residents always feel respected?
- 4With the facility housing 160 residents, what steps are you taking to improve the frequency and variety of social activities to keep everyone engaged?
- 5Could you walk me through your process for keeping families updated on their loved one's care, especially regarding any changes in health status?
- 6What is your current strategy for maintaining high standards of cleanliness and housekeeping throughout the common areas and resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff are nasty to the residents. They yell and use abusive language twords the people under their care.”
“The care is good. The nurses are very sweet and kind. BUT…someone there, who I believe is a cleaning lady is a thief. Stole money and my husbands head shaver.”
“The home's management was unhelpful and unsympathetic . They stopped activities and it seems housekeeping as well. I recently moved my mother to another location due to their strict unbending policies.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with concerns about nursing staff shortages, treatment quality, and safety hazards persisting across surveys. The facility shows recurring problems with fire safety systems, treatment and care delivery, and medication management, with some care issues appearing uncorrected in the most recent December 2025 survey despite previous citations.
Feb 3, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 18, 2025Routine15
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jan 9, 2025Routine15
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Jan 9, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 15, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Apr 10, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Federal Penalties
Fine
Mar 8, 2024
$12,015
Fine
Sep 11, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Penn Highlands Jefferson Manor
nonprofit
Ownership & Management
Owners
Brookville Hospital
Owner · Organization
Dubois Regional Medical Center
Owner (parent company) · Organization
Penn Highlands Healthcare, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit phhealthcare.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Penn Highlands Jefferson Manor P. C.
< 1 miAssisted Living · Brookville, PA
Brookside Senior Living
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