Pelican Pointe Post Acute Nursing & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 59 Google reviews
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What this means for your family
Pelican Pointe is frequently praised for its clean facility and attentive nursing staff, making it a strong contender for many families. However, given the serious reports of unprofessionalism and neglect, we strongly advise families to conduct unannounced visits and speak directly with current residents to gauge the quality of care firsthand.
Google Reviews
Google Reviews
59 reviews on Google“Pelican Pointe receives high praise from many families for its attentive nursing staff, clean environment, and effective rehabilitation services. However, there is a significant divide in experiences, with several reviewers reporting serious concerns regarding unprofessional behavior, neglectful care, and poor food quality. Families should be aware that while many find the facility to be a supportive home, others have had distressing experiences that suggest inconsistent standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Engaging activities and resident programs
Concerns
- Unprofessional or neglectful staff behavior (mentioned by 5 reviewers)
- Poor food quality or unappealing meals (mentioned by 3 reviewers)
- Inadequate or ineffective rehabilitation services (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a strong rating for staffing; how do you ensure that level of attention and care remains consistent across all shifts?
- 2With the recent health inspection results in mind, what specific steps is the leadership team taking to improve those areas and ensure the highest standards of care?
- 3I see that some families have had mixed experiences regarding the dining program; could you walk me through how you gather feedback on meal quality and address dietary preferences?
- 4Given that some residents have expressed concerns about staff communication, what is your process for keeping families updated and ensuring staff remain responsive to resident needs?
- 5I've read great things about your physical and occupational therapy programs; how do you tailor these rehabilitation plans to ensure they are effective for each individual's specific recovery goals?
- 6What are some of the most popular activities or social programs currently offered, and how do you encourage residents to participate and stay engaged?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother has been at Pelican Point for almost a year now and its the best decision we could have made for her. She has dementia and it was difficult trying to take care of her at home. Here she has 24/7 supervision, activities to keep her physically active as well as mentally challenged and we know she's eating well.”
“My father has been at Pelican Pointe for a month…he’s in the memory care unit…he’s acclimated so well…we were pleasantly surprised because he can be ornery…he’s been to events for veterans, he enjoys the live music…the nurses take the time to know the residents and always have updates for us”
“Over the last year my mom has struggled with injuries and placed in rehab in three different facilities all within driving distance of North Cape May. Pelican Pointe Rehab has been the best experience, by far. The staff have been attentive and caring. They respond promptly to calls of help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint-triggered deficiencies where families filed reports about care planning and medical records handling, indicating ongoing resident care issues. The most recurring problems involve fire safety systems (sprinklers, alarms, smoke barriers), medication management, and maintaining safe, clean living environments. While all deficiencies show correction dates, several issues persist across multiple surveys, particularly fire safety violations and pharmacy service problems, suggesting potential systemic challenges with maintaining standards.
Jul 15, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 24, 2025Routine18
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 20, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 30, 2023Routine17
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jan 29, 2021Routine1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Mar 24, 2025
$16,153
Ownership & Operations
Who Operates This Facility
Pelican Pointe Post Acute Nursing & Rehabilitation
for profit
Ownership & Management
Owners
Mendelovitz, Libbi
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit pelicanpointerehab.com
Medicare data downloads
Original nursing home datasets
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