Nursing HomeMedicaid

North Cape Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

700 Town Bank Road, North Cape May · North Cape May, NJ 08204|120 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 147 Google reviews

(609) 898-8899 Directions Website

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What this means for your family

This facility offers a strong rehabilitation program with many dedicated staff members who are frequently praised for their kindness. However, families should be aware of consistent reports regarding understaffing and poor food quality; we strongly recommend visiting frequently and monitoring your loved one's daily care needs closely.

Google Reviews

147 reviews on Google

“North Cape Center receives polarized feedback, with many families praising the dedicated rehabilitation and nursing staff for their kindness and responsiveness. However, significant concerns persist regarding chronic understaffing, poor food quality, and inconsistent communication, with several reviewers reporting neglectful care for residents with complex needs.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy teams
Friendly and compassionate frontline nursing staff
Clean and well-maintained facility environment
Helpful admissions and administrative personnel

Concerns

Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
Poor food quality, temperature, and variety (mentioned by 7 reviewers)
Neglect or lack of attention to resident hygiene and medical needs (mentioned by 6 reviewers)
Difficulty reaching staff via phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 123 analyzed

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve the daily dining experience and food quality?
2Given that physical and occupational therapy are noted as strengths here, how do you coordinate those sessions with the daily nursing care schedule to ensure residents aren't overwhelmed?
3With a 3-star staffing rating, what specific protocols do you have in place to ensure that call lights are answered promptly, especially during shift changes or peak hours?
4I see there have been some recent state-level findings regarding care standards; what concrete steps has the facility taken over the last year to improve oversight in hygiene and medication management?
5Since memory care is a specialized area of focus, could you walk me through how you maintain consistent, personalized attention for those residents throughout the day?
6How does your nursing team communicate with families regarding changes in a resident's medical status, and what is the best way for us to reach the clinical staff directly if we have urgent questions?

Personalized based on this facility's data

Key Review Excerpts

“The staff members, nursing care and physical therapy teams in the first 6 months impact was amazing and just last week he started walking without any mechanical assistance which I was not at all a certainty.”

Long-term resident's family · 2025★★★★★

“The staff goes far beyond a job description. They truly care. They took the time, showed patience, and treated my mom like a human being, not just a room number.”

Rehab patient's family · 2026★★★★★

“They are extremely neglectful of the residents with dementia. I am constantly advocating for my mother with advanced dementia. They either leave her in bed all day or leave her out of bed all day.”

Memory care family member · 2023★☆☆☆☆

Source: 147 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.62hrs

83%

Registered nurses for medical care

Total Nursing

3.33hrs

81%

All nurses + aides combined

Staff Turnover

41%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.1%

Worse than Avg

Here

28.1%

19.4%

15.7%

Cape may

23.7%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility27.1%

Worse than Avg

Here

27.1%

19.5%

18.9%

Cape may

21.9%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

93.0%

Cape may

97.8%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility9.5%

Mixed vs Avgs

Here

9.5%

15.3%

9.1%

Cape may

9.1%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility8.8%

Worse than Avg

Here

8.8%

4.9%

5.7%

Cape may

3.4%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility10.8%

Mixed vs Avgs

Here

10.8%

14.4%

9.2%

Cape may

9.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.3%

Better than Avg

Here

98.3%

81.8%

78.7%

Cape may

97.9%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.1%

Better than Avg

Here

98.1%

79.8%

80.1%

Cape may

90.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.7%

Worse than Avg

Here

1.7%

1.6%

1.2%

Cape may

0.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies

Near state avg (8.5)

2 complaint-triggered

North Cape Center has 25 deficiencies across three surveys, with families filing complaints that triggered recent inspections regarding meal service and grievance procedures. The facility shows recurring issues in care planning, infection control, and resident rights that have persisted across multiple years. While all violations have correction dates, the pattern of repeated problems in core care areas warrants careful consideration during your visit.

Mar 7, 2025Routine7 findings

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Mar 7, 2025Complaint2 findings

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Feb 14, 2023Routine15 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0888Potential for harm · PatternCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Feb 24, 2021Routine1 finding

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Ownership & Operations

Who Operates This Facility

Owner / Operator

North Cape Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 24 of 188

Ownership & Management

Owners

Genesis Nj Holdings LLC

Owner · Organization

100%

Gen Operations I LLC