Pelican Pointe Healthcare and Rehabilitation
Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.
based on 26 Google reviews

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What this means for your family
While the facility has historically provided effective physical therapy, the recent trend of reviews is deeply concerning. Families should be extremely cautious and look for alternative options, as multiple reports of neglect, poor hygiene, and unresponsive management indicate a significant decline in the quality of care.
Google Reviews
Google Reviews
26 reviews on Google“Pelican Pointe Healthcare and Rehabilitation faces severe criticism regarding patient neglect, poor hygiene, and unresponsive management. While some older reviews mention positive experiences with physical therapy, recent feedback highlights significant concerns regarding staffing ratios, communication, and the quality of care provided on the rehab unit.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Some staff members described as loving
Concerns
- Severe understaffing and neglect (mentioned by 3 reviewers)
- Poor communication and unresponsive management (mentioned by 3 reviewers)
- Unsanitary conditions and lack of hygiene assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with hygiene and daily personal care?
- 2How does your management team handle communication with families when concerns arise, and what is the expected turnaround time for a response?
- 3I noticed the facility has a 5-star CMS rating but a 2-star staffing rating; how do you ensure that the quality of care remains high despite the current staffing ratios?
- 4What steps are currently being taken to maintain the cleanliness of the facility and ensure that rooms are sanitized consistently throughout the day?
- 5Since physical therapy is a noted strength here, could you explain how your therapy team coordinates with the nursing staff to support a resident's daily recovery goals?
- 6In the event of a medical emergency, what is the exact process for notifying family members and ensuring they are kept updated on the resident's status?
Personalized based on this facility's data
Key Review Excerpts
“I went up on multiple evening shifts to find 1 aid to about 20 patients sitting in the hallway with a child under the age of 2 instead of seeing about the residents!”
“They would never bath her had to ask multiple times for them to help her shower and they would argue that it wasn’t her day to shower. Could never get in touch with nursing staff, Dr, NP, or management staff would call multiple times a day and would never get a phone call back.”
“Physical therapist taught me how to walk after a bought with multiple/myeloma. I’m living in an assisted living setting now and will go back to Pelican Pointe again if necessary.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering investigations, with recurring issues in nursing staff competency, care planning, and resident rights protections. The facility shows a pattern of deficiencies across six surveys spanning 2023-2024, including problems with abuse reporting, infection control, and medication services. While all violations have correction dates, the repeated nursing and care planning issues suggest ongoing quality concerns families should investigate thoroughly.
Oct 1, 2025Routine2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Oct 9, 2024Routine10
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Jun 18, 2024Complaint1
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jan 23, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 7, 2023Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 4, 2023Routine5
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Pelican Pointe Healthcare and Rehabilitation
nonprofit
Chain Affiliation
Elder Outreach Nursing & Rehabilitation
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 5 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit pelicanpointehealthcareandrehab.org
Medicare data downloads
Original nursing home datasets
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