Pearl of Crystal Lake, the
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 95 Google reviews
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What this means for your family
While the facility offers strong rehabilitation services and a clean environment, the recurring reports of neglected call lights and medication delays are serious red flags. If you choose this facility, ensure you have a local family member who can visit frequently to monitor care and advocate for your loved one's needs.
Google Reviews
Google Reviews
95 reviews on Google“The Pearl of Crystal Lake receives highly polarized feedback, with many reviewers praising the clean facility, welcoming atmosphere, and effective therapy teams. However, a significant number of families report serious concerns regarding neglect, including slow response times to call buttons, poor pain management, and inconsistent communication from nursing staff. Families should be aware that while some experiences are positive, there is a recurring pattern of complaints regarding basic patient care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Welcoming front desk and administrative staff
- Compassionate individual nursing care
Concerns
- Slow or ignored call button response times (mentioned by 7 reviewers)
- Inadequate pain management and medication delays (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
- Hygiene issues (soiled linens, lack of showers, odors) (mentioned by 4 reviewers)
- Dietary errors (serving restricted foods) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that medication management is a top priority for us, could you walk us through your current process for ensuring timely administration and how you handle potential delays?
- 2We understand that communication is key; what is your standard protocol for keeping families updated on their loved one's health status and daily changes?
- 3How does your nursing team prioritize and respond to call buttons, especially during peak hours or shift changes?
- 4Could you explain your process for ensuring that residents with specific dietary restrictions or medical diets consistently receive the correct meals?
- 5What steps does the facility take to maintain high standards of hygiene and laundry services for all residents throughout the day?
- 6With your strong reputation for physical and occupational therapy, what kind of daily activities or wellness programs are available to help residents stay active and engaged?
Personalized based on this facility's data
Key Review Excerpts
“She consistently went above and beyond, ensuring every detail of care was handled thoroughly and thoughtfully. She would help him FaceTime me when I couldn't make it to see him some days”
“The CNA’s were great, every time I rang, they were there so fast. If I ever have to go anywhere again, I would definitely would choose them.”
“My dad was in the hallway near the nurses desk. She was extremely disoriented and distraught”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 8 complaint reports triggering inspections, indicating ongoing concerns about care quality. The facility shows recurring problems with basic resident care, fire safety systems, and infection control that persist across multiple surveys from 2022 to 2025. While all deficiencies show correction dates, the pattern of repeated issues in the same care areas—particularly resident treatment, safety protocols, and medication management—suggests systemic challenges that may impact care quality.
Mar 12, 2025Routine17
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Oct 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Sep 18, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 1, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 28, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 22, 2024Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Pearl of Crystal Lake, the
for profit
Chain Affiliation
Pearl Healthcare
15 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 13 (Best)
Ownership & Management
Owners
Kushner Family Idf LLC
Owner · Organization
Reg 2018 Irrevocable Trust U/a/d 1/1/18
Owner · Organization
Zeffren, Eitan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit pearlhcm.com
Medicare data downloads
Original nursing home datasets
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