Fair Oaks Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 60 Google reviews

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What this means for your family
Fair Oaks is highly regarded for its physical and occupational therapy teams, making it an excellent choice for post-surgical rehabilitation. However, families should be aware of potential administrative hurdles and should ask management how they ensure continuity of care when using agency nursing staff.
Google Reviews
Google Reviews
60 reviews on Google“Fair Oaks Health Care Center is widely praised for its exceptional rehabilitation therapy team and compassionate nursing staff, with many families noting successful recovery outcomes for their loved ones. While the facility receives high marks for cleanliness and staff friendliness, some reviewers have raised concerns regarding administrative communication and the reliance on agency staffing during certain periods.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Warm, attentive, and compassionate nursing staff
- Clean and well-maintained facility environment
- Strong focus on patient-centered care
Concerns
- Poor administrative communication and difficulty reaching admissions (mentioned by 2 reviewers)
- High reliance on temporary agency nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to maintain that same level of open communication with the administrative team once a loved one is settled in?
- 2Given the facility's smaller size of 51 residents, how do you balance the use of temporary agency staff with your core team to ensure residents receive consistent, familiar care?
- 3Your physical and occupational therapy teams receive such high praise; could you walk us through how those sessions are integrated into a resident's daily routine?
- 4With 11 recent state violations on record, could you share what specific improvements or changes have been implemented to address these findings and ensure ongoing compliance?
- 5What does a typical afternoon look like here in terms of social activities and opportunities for residents to engage with one another?
- 6How does your nursing staff coordinate with local hospitals or emergency services if a resident experiences a sudden change in health status?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT were very motivating and gave me confidence that I would do well when I got home.”
“The staff was friendly, patient-to-staff ratio excellent, beautifully clean, and smell-free. Most of the residents seemed to enjoy being there, and I could not blame them!”
“The nursing, physical therapy and occupational therapy are amazing. The communication between staff members on the different shifts is impressive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Fair Oaks Health Care Center has concerning recurring issues, with families filing eight complaints that led to federal citations. The facility consistently struggles with accident prevention and safety supervision, medication management, and infection control across multiple years from 2022-2025. While all deficiencies show correction dates, the persistent problems in core care areas like preventing accidents and managing medications suggest ongoing challenges with basic resident safety and care quality.
Feb 2, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 10, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 6, 2024Routine16
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 30, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Oct 9, 2025
$14,015
Payment Denial
Jul 8, 2025
44-day denial
Ownership & Operations
Who Operates This Facility
Fair Oaks Health Care Center
nonprofit
Chain Affiliation
Wisconsin Illinois Senior Housing, INC.
7 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 7 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit fairoakshealthcare.org
Medicare data downloads
Original nursing home datasets
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