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Nursing HomeMedicaid

Fair Oaks Health Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

471 Terra Cotta Avenue, Crystal Lake, IL 6001451 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 60 Google reviews

5
4
3
2
1
Fair Oaks Health Care Center Nursing Home in Crystal Lake, IL — Street View
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What this means for your family

Fair Oaks is highly regarded for its physical and occupational therapy teams, making it an excellent choice for post-surgical rehabilitation. However, families should be aware of potential administrative hurdles and should ask management how they ensure continuity of care when using agency nursing staff.

Google Reviews

Google Reviews

60 reviews on Google
Fair Oaks Health Care Center is widely praised for its exceptional rehabilitation therapy team and compassionate nursing staff, with many families noting successful recovery outcomes for their loved ones. While the facility receives high marks for cleanliness and staff friendliness, some reviewers have raised concerns regarding administrative communication and the reliance on agency staffing during certain periods.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities9.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Warm, attentive, and compassionate nursing staff
  • Clean and well-maintained facility environment
  • Strong focus on patient-centered care

Concerns

  • Poor administrative communication and difficulty reaching admissions (mentioned by 2 reviewers)
  • High reliance on temporary agency nursing staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'18(9)'20(1)'22(6)'24(12)'26(4)

Distribution · 63 analyzed

5
52
4
4
3
1
2
0
1
6

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is the best way for families to maintain that same level of open communication with the administrative team once a loved one is settled in?
  • 2Given the facility's smaller size of 51 residents, how do you balance the use of temporary agency staff with your core team to ensure residents receive consistent, familiar care?
  • 3Your physical and occupational therapy teams receive such high praise; could you walk us through how those sessions are integrated into a resident's daily routine?
  • 4With 11 recent state violations on record, could you share what specific improvements or changes have been implemented to address these findings and ensure ongoing compliance?
  • 5What does a typical afternoon look like here in terms of social activities and opportunities for residents to engage with one another?
  • 6How does your nursing staff coordinate with local hospitals or emergency services if a resident experiences a sudden change in health status?

Personalized based on this facility's data


Key Review Excerpts

The PT and OT were very motivating and gave me confidence that I would do well when I got home.

Rehab patient · 2024★★★★★

The staff was friendly, patient-to-staff ratio excellent, beautifully clean, and smell-free. Most of the residents seemed to enjoy being there, and I could not blame them!

Family member · 2018★★★★★

The nursing, physical therapy and occupational therapy are amazing. The communication between staff members on the different shifts is impressive.

Family member · 2020★★★★★
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.46hrs
OK
Registered nurses for medical care
Total Nursing
5.07hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.0%
Mixed vs Avgs
Here
13.0%
US
12.1%
IL
52.5%
Mc henry
33.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
IL
21.8%
Mc henry
18.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
19.5%
IL
18.3%
Mc henry
17.3%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility18.8%
Worse than Avg
Here
18.8%
US
5.3%
IL
6.6%
Mc henry
7.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
14.4%
IL
14.2%
Mc henry
11.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
IL
90.0%
Mc henry
95.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.7%
Better than Avg
Here
87.7%
US
79.7%
IL
63.1%
Mc henry
72.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.7%
Better than Avg
Here
89.7%
US
81.8%
IL
69.0%
Mc henry
82.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
1.6%
IL
2.4%
Mc henry
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
2penalties
Near state avg (12.0)
9 complaint-triggered

Fair Oaks Health Care Center has concerning recurring issues, with families filing eight complaints that led to federal citations. The facility consistently struggles with accident prevention and safety supervision, medication management, and infection control across multiple years from 2022-2025. While all deficiencies show correction dates, the persistent problems in core care areas like preventing accidents and managing medications suggest ongoing challenges with basic resident safety and care quality.

Feb 2, 2026Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 9, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 10, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 6, 2024Routine
16
0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0035Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 20, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 30, 2023Complaint
3
0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Oct 9, 2025

$14,015

Payment Denial

Jul 8, 2025

44-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fair Oaks Health Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Wisconsin Illinois Senior Housing, INC.

Chain Size

7 facilities nationwide

Chain avg rating: 2.0/5 · Rank 1 of 7 (Best)

Ownership & Management

Key personnel

Dupont, LoriOfficer / DirectorGehler, MiriamOfficer / DirectorKerwin, AndrewOfficer / DirectorKumar, RajeevOfficer / DirectorLacke (carrig), KarenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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