Pavilion on Main Street, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 11.0)
Below average in IL · Meets national RN staffing standard · Low staff turnover (stable workforce) · Below chain average · $41,649 in fines
What this means for your family
The Pavilion on Main Street is frequently praised for its kind nursing staff and clean environment, making it a potential option for those prioritizing bedside manner. However, families should be aware of recurring concerns regarding slow response times and food quality. We recommend asking the administration specifically about their current staffing ratios and how they handle meal preferences for residents.
Google Reviews
Google Reviews
36 reviews on Google“The Pavilion on Main Street receives polarized feedback, with many families praising the nursing staff for their kindness and attentiveness during rehab or end-of-life care. However, significant concerns have been raised regarding slow response times for assistance, poor food quality, and inconsistent management practices. Families should carefully evaluate the facility's current staffing levels and communication protocols before making a decision.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Clean and well-maintained facility
- Effective end-of-life care
- Professional and responsive liaison/social work team
Concerns
- Slow response times for patient assistance (mentioned by 2 reviewers)
- Poor food quality and lack of variety (mentioned by 2 reviewers)
- Inconsistent or poor management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility is quite active with 113 residents; how do you ensure that staff are able to respond promptly when a resident needs assistance?
- 2We understand that dining is a major part of daily life; what steps are you taking to improve the variety and quality of the meals served to residents?
- 3Given that there have been some recent transitions in leadership, how would you describe the current management team's approach to overseeing daily operations?
- 4I see that you engage with feedback online, which is great to see; how do you use that input to address concerns and improve the quality of care?
- 5With the current staffing levels, what is the process for ensuring that residents receive consistent attention and care throughout the evening and weekend hours?
- 6Could you walk us through how your medical team handles urgent health changes or emergencies to ensure residents get immediate attention?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and caregivers, all the staff including maintenance treated him so nice. Everyone was good to him and so helpful with everything.”
“Our dad declined very quickly and the staff was on top of it. Providing excellent end of life care and the communication was excellent.”
“The only issue she has is with the food they need more varieties if resident doesn't like what they are serving that day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints, particularly around safety hazards and medication management issues that recur across surveys. Most problematic are repeated violations for maintaining safe environments free from accident hazards, medication errors, and infection control problems. While the facility reports correcting each deficiency, the persistence of similar issues suggests ongoing operational challenges that families should carefully evaluate.
Oct 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 27, 2025Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 23, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Oct 30, 2024Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 26, 2024Complaint1
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Federal Penalties
Fine
Aug 27, 2025
$80,360
Payment Denial
Aug 27, 2025
48-day denial
Fine
Sep 28, 2023
$41,649
Payment Denial
Sep 28, 2023
9-day denial
Ownership & Operations
Who Operates This Facility
Pavilion on Main Street, the
for profit
Chain Affiliation
Pavilion Healthcare
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 5
Ownership & Management
Owners
Ilana D Aaron Trust C/u Maurice Aaron 2014 Family Gift Trust
Owner · Organization
Ilana D Aaron Trust C/u Maurice Aaron 2014 Legacy Gift Trust
Owner · Organization
Goldstein, Shimon
Owner
Graf, Marcella
Owner
Gross, Shoshana
Owner
Kroll, Gabriel
Owner
Proctor, Katherine
Owner
Ripstein, Kenneth
Owner
Stern, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit pavilion-mainstreet.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.