Pasadena Park Healthcare and Wellness Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 42 Google reviews
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What this means for your family
While the facility has a long history of excellent rehabilitation and compassionate nursing, the recent report of the facility burning down and closing is a critical development. If the facility reopens, families should prioritize verifying current staffing levels and cleanliness, as historical reviews have shown significant inconsistencies in care quality.
Google Reviews
Google Reviews
42 reviews on Google“Families can expect highly praised rehabilitation services and a nursing staff frequently described as compassionate, professional, and attentive. However, recent reports indicate a major crisis as the facility was reportedly closed following a fire in early 2025, and some historical reviews mention concerns regarding cleanliness and patient neglect.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy team
- Compassionate and attentive nursing staff
- Professional and accessible administration
- Clean and well-maintained environment
Concerns
- Facility closure due to fire
- Inadequate patient care and neglect (mentioned by 2 reviewers)
- Issues with cleanliness and room maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
The owner uses templated, professional language that focuses on the facility's mission and values rather than addressing specific details mentioned in the reviews. While the tone is polite, the responses often feel like pre-written mission statements.
Questions for Your Tour
- 1I've heard wonderful things about your rehabilitation and physical therapy team; could you tell me more about how they work with residents to regain their strength?
- 2We want to make sure our loved one is well-nourished; could you describe the daily meal schedule and how much input residents have in their dining options?
- 3With the recent improvements to the facility, what steps are being taken to ensure all resident rooms and common areas are kept in top condition?
- 4How does the nursing team manage medical emergencies or changes in health status during the overnight hours?
- 5What kind of daily activities or social outings are available to help residents stay engaged with one another?
- 6I noticed the administration is very involved in the community; how can we best communicate with the leadership team if we have specific care concerns?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff, from administrators, nurses, physical therapists, food services and even housekeeping were kind, caring and professional. The facility is very well maintained, clean and attractive.”
“I can’t say enough about the professionalism from the nursing staff and Front Desk. They have shown true attentiveness, and concern for her needs.”
“The Physical Therapists who worked with my husband should be given a bonus...my husband was not even able to move his legs and with the help and daily encouragement of Brian, Arthur and the rest of the rehab team he was able to walk with a walker before he came home.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
15
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring deficiencies with families filing at least 13 complaint-triggered reports. The most frequent issues involve medication management, safety and environmental hazards, and infection control problems that persist across multiple surveys from 2020 to 2024. Recent complaint-triggered deficiencies in 2024 include failure to protect residents from abuse and neglect, suggesting ongoing care quality concerns despite corrections being reported.
Dec 27, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Oct 15, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 26, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 26, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 2, 2024Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
May 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Pasadena Park Healthcare and Wellness Center
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit pasadenaparkhc.com
Medicare data downloads
Original nursing home datasets
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