Parkwood Health Care Facility
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 24 Google reviews

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What this means for your family
Parkwood has a dedicated admissions team and staff who excel at keeping families informed, which is a significant strength. However, because there are recurring reports of cleanliness issues and inconsistent care, we strongly recommend you visit the facility unannounced to observe the environment firsthand and speak with current residents' families.
Google Reviews
Google Reviews
24 reviews on Google“Parkwood Health Care Facility receives highly polarized feedback, with recent reviews highlighting a stark divide between families who feel their loved ones are treated with genuine compassion and others who report severe neglect and poor hygiene. While many praise the admissions and nursing staff for being helpful and professional, several critical reviews describe the environment as dirty and the staff as unreliable or rude. Prospective families should be aware of these inconsistencies and conduct a thorough, in-person tour.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Helpful and professional admissions team
- Strong communication regarding medical updates
- Supportive management during end-of-life care
Concerns
- Facility cleanliness and hygiene standards (mentioned by 2 reviewers)
- Unreliable or rude nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the admissions team is very professional and helpful; how do you typically assist families during the initial transition process?
- 2We've heard great things about the communication regarding medical updates; how often can we expect to receive news about our loved one's health?
- 3What specific protocols do you have in place to ensure the facility maintains the highest standards of cleanliness and hygiene in the resident rooms?
- 4With such a high staffing rating, how do you ensure that the nursing team remains consistent and attentive to every resident's needs throughout the night?
- 5Can you tell us more about the daily activities and social engagement opportunities available for the residents here?
- 6In the event of a medical emergency after hours, what is the immediate procedure for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The staff was incredible. They helped us with Medicare and the nurses were very caring and compassionate. They called us and kept us informed of every medical experience mom had.”
“Michelle @ Parkwood worked with me every step of the way to get my 40yr son who has a spinal cord injury into the facility. Staff is professional, stellar in engaging with patients, and family members.”
“Everyone was so nice. I couldn’t have asked for any better care for my mother. I truly thanks Michelle for all of her help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
1
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 34 deficiencies across three surveys with no complaints filed by families, indicating issues were found through routine inspections rather than resident reports. The most recurring problems involve fire safety systems, resident rights protections, and building safety requirements. All deficiencies show correction dates from the provider, suggesting efforts to address identified issues, though some fire safety problems have appeared multiple times across different survey years.
Feb 13, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Feb 13, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 5, 2019Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Oct 25, 2018Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ownership & Operations
Who Operates This Facility
Parkwood Health Care Facility
for profit
Chain Affiliation
Crowne Health Care
18 facilities nationwide
Chain avg rating: 4.2/5 · Rank 4 of 18 (Best)
Ownership & Management
Owners
Crowne Operations, INC
Owner · Organization
Jennifer Jones Mcinnish Family Dynasty Trust #1
Owner (parent company) · Organization
Richard Bryan Jones Family Dynasty Trust #1
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit crownehealthcare.com
Medicare data downloads
Original nursing home datasets
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