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Nursing HomeMedicaid Top Rated

Parkwood Health Care Facility

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

3301 Stadium Drive, Phenix City, AL 3686774 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 24 Google reviews

5
4
3
2
1
Parkwood Health Care Facility Nursing Home in Phenix City, AL — Street View
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What this means for your family

Parkwood has a dedicated admissions team and staff who excel at keeping families informed, which is a significant strength. However, because there are recurring reports of cleanliness issues and inconsistent care, we strongly recommend you visit the facility unannounced to observe the environment firsthand and speak with current residents' families.

Google Reviews

Google Reviews

24 reviews on Google
Parkwood Health Care Facility receives highly polarized feedback, with recent reviews highlighting a stark divide between families who feel their loved ones are treated with genuine compassion and others who report severe neglect and poor hygiene. While many praise the admissions and nursing staff for being helpful and professional, several critical reviews describe the environment as dirty and the staff as unreliable or rude. Prospective families should be aware of these inconsistencies and conduct a thorough, in-person tour.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Helpful and professional admissions team
  • Strong communication regarding medical updates
  • Supportive management during end-of-life care

Concerns

  • Facility cleanliness and hygiene standards (mentioned by 2 reviewers)
  • Unreliable or rude nursing staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'20(2)'23(2)'25(10)'26(2)

Distribution · 24 analyzed

5
12
4
2
3
0
2
0
1
10

How They Respond to Reviews

58%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the admissions team is very professional and helpful; how do you typically assist families during the initial transition process?
  • 2We've heard great things about the communication regarding medical updates; how often can we expect to receive news about our loved one's health?
  • 3What specific protocols do you have in place to ensure the facility maintains the highest standards of cleanliness and hygiene in the resident rooms?
  • 4With such a high staffing rating, how do you ensure that the nursing team remains consistent and attentive to every resident's needs throughout the night?
  • 5Can you tell us more about the daily activities and social engagement opportunities available for the residents here?
  • 6In the event of a medical emergency after hours, what is the immediate procedure for notifying the family and providing care?

Personalized based on this facility's data


Key Review Excerpts

The staff was incredible. They helped us with Medicare and the nurses were very caring and compassionate. They called us and kept us informed of every medical experience mom had.

Long-term resident's family · 2023★★★★★

Michelle @ Parkwood worked with me every step of the way to get my 40yr son who has a spinal cord injury into the facility. Staff is professional, stellar in engaging with patients, and family members.

Long-term resident's family · 2024★★★★★

Everyone was so nice. I couldn’t have asked for any better care for my mother. I truly thanks Michelle for all of her help.

Short-term rehab family member · 2025★★★★★
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.86hrs
OK
Registered nurses for medical care
Total Nursing
4.39hrs
OK
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.5%
Better than Avg
Here
17.5%
US
19.5%
AL
24.7%
Russell
31.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
14.4%
AL
12.7%
Russell
20.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AL
1.4%
Russell
3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
19.4%
AL
13.3%
Russell
21.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.4%
Better than Avg
Here
14.4%
US
15.5%
AL
21.4%
Russell
23.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
15.3%
AL
13.3%
Russell
18.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility45.7%
Worse than Avg
Here
45.7%
US
81.8%
AL
84.8%
Russell
93.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Above state avg (3.9)
1 complaint-triggered

This facility has 34 deficiencies across three surveys with no complaints filed by families, indicating issues were found through routine inspections rather than resident reports. The most recurring problems involve fire safety systems, resident rights protections, and building safety requirements. All deficiencies show correction dates from the provider, suggesting efforts to address identified issues, though some fire safety problems have appeared multiple times across different survey years.

Feb 13, 2026Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0361Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

Feb 13, 2026Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 5, 2019Routine
5
0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Oct 25, 2018Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0576Minimal · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Parkwood Health Care Facility

Organization Type

for profit

Chain Affiliation

Chain Name

Crowne Health Care

Chain Size

18 facilities nationwide

Chain avg rating: 4.2/5 · Rank 4 of 18 (Best)

Ownership & Management

Owners

Crowne Operations, INC

Owner · Organization

Jennifer Jones Mcinnish Family Dynasty Trust #1

Owner (parent company) · Organization

Richard Bryan Jones Family Dynasty Trust #1

Owner (parent company) · Organization

Key personnel

Mcinnish, TrentonW-2 Managing EmployeeDunnam, NoelOfficer / DirectorJones, RichardOfficer / DirectorManning, MarcusOfficer / DirectorWilder, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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