Nursing HomeMedicaid

Arabella Health & Wellness of Phenix City

A middle-range Medicare rating. Review each component and visit in person before deciding.

3900 Lakewood Drive, Phenix City, AL 36867|86 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 133 Google reviews

(334) 298-8247 Directions Website

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What this means for your family

Arabella Health & Wellness of Phenix City has a middle-range Medicare overall rating. Strengths include highly effective and dedicated physical/occupational therapy team. Some reviewers note concerns about inadequate staffing leading to slow response times for call buttons and basic needs (mentioned by 7 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

134 public Google reviews available

Arabella Health & Wellness of Phenix City receives highly polarized feedback, with many families praising the therapy department's effectiveness in rehabilitation while others report severe concerns regarding basic patient care and staffing levels. While some reviewers highlight a compassionate and attentive environment, multiple accounts describe significant lapses in medical attention, hygiene, and responsiveness to patient needs. Families should be aware that experiences appear inconsistent, with some residents thriving under the care of specific staff members while others face neglect.

Quality Themes

Tap a score for details

Strengths

Highly effective and dedicated physical/occupational therapy team
Many staff members described as kind, patient, and compassionate
Strong communication from specific social workers and nursing staff
Successful rehabilitation outcomes for many short-term patients

Concerns

Inadequate staffing leading to slow response times for call buttons and basic needs (mentioned by 7 reviewers)
Poor quality, unappetizing, or missing meals (mentioned by 4 reviewers)
Medication management errors and delays in pain relief (mentioned by 3 reviewers)
Unprofessional or rude behavior from some nursing assistants and staff (mentioned by 4 reviewers)
Hygiene issues, including infections and delayed bedpan assistance (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 134 analyzed

103

⚡22 reviews posted between Dec 14, 2022 – Dec 16, 2022 · 22 were 5-star

⚡10 reviews posted between Dec 19, 2022 – Dec 24, 2022 · 10 were 5-star

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
2With the therapy team being so highly regarded here, how do you ensure that same level of dedicated, personalized attention carries over into daily nursing care and assistance?
3Given that some families have mentioned challenges with call button response times, what is your current process for ensuring residents receive timely help when they need it?
4Could you walk me through how you manage medication schedules to ensure accuracy and promptness for residents who require pain management or time-sensitive doses?
5I understand that dining is a key part of daily life; what steps are you taking to improve the quality and variety of the meals served to residents?
6How do you maintain consistent standards of hygiene and comfort for residents who require regular assistance with personal care throughout the day?

Personalized based on this facility's data

Key Review Excerpts

“My mom was in Arabella for 3 weeks and she’s made a complete turnaround. The staff were so friendly and patient. The physical therapy and therapists worked wonders for her.”

Rehab patient's family · 2025★★★★★

“The facility appears to be under staffed however the staff are friendly. The food looks unappetizing and apparently taste as bad as it looks.”

Visitor/Family · 2024★☆☆☆☆

“My dad spent nine weeks there for so called rehab and said he'll crawl on all fours before he goes back. They told him to poop on himself because they couldn't get a bed pan to him.”

Rehab patient's family · 2024★☆☆☆☆

Source: 134 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.87hrs

Registered nurses for medical care

Total Nursing

3.60hrs

88%

All nurses + aides combined

Staff Turnover

42%

Lower is better (< 30% = good)

RN Turnover

41%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

12.8%

1.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.2%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.3%

Better than Avg

Here

11.3%

19.0%

12.8%

Residents needing more daily help over time

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

13.9%

12.0%

Residents whose walking got worse

↓ Lower is better

This Facility9.3%

Better than Avg

Here

9.3%

14.1%

12.1%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility20.1%

Mixed vs Avgs

Here

20.1%

19.5%

24.5%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.0%

Better than Avg

Here

97.0%

82.0%

85.3%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility91.1%

Better than Avg

Here

91.1%

79.8%

80.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

1.6%

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

12findings in history

Latest survey: 2 · near AL avg (3.9)

$27,523 in fines

This facility shows a mixed pattern with 12 deficiencies across three surveys, primarily in fire safety, food service, and infection control areas. The recurring food safety violations (2018 and 2020) are concerning for basic care standards. Most issues were building safety-related problems like sprinkler systems, exit signs, and electrical equipment rather than direct patient harm, and all deficiencies have reported correction dates from the provider.

Jan 9, 2020Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0226Potential for harm · IsolatedCorrected

Egress Deficiencies

Have horizontal exits used in accordance with safety requirements.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Nov 29, 2018Routine3 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 19, 2017Routine4 findings

0441Potential for harm · PatternCorrected

Environmental Deficiencies

Have a program that investigates, controls and keeps infection from spreading.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arabella Health & Wellness of Phenix City

Organization Type

for profit

Chain Affiliation

Chain Name

Arabella Healthcare Management

Chain Size

12 facilities nationwide

Chain avg rating: 2.8/5 · Rank 5 of 12

Ownership & Management

Owners

Arabella AL 600 Opco Lp

Owner · Organization

Arco Kano Irrv Tr

Owner (parent company) · Organization

Gnh Irrv Tr

Owner (parent company) · Organization

Hwood Partners LLC

Owner (parent company) · Organization

Fein, Miriam

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Zlotowitz, Eliyahu

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Arabella Health and Wellness of Phenix City Propco LLC5% or Greater Mortgage InterestArabella Healthcare Management LLCManagerAzzam, MohannadManagerHertzel, ChaimManagerMcdaniel, SunnyManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(334) 298-8247

arabellahcm.com

3900 Lakewood Drive

Phenix City, AL 36867

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

133 reviews from families & visitors

Official Website

Visit arabellahcm.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.