Arabella Health & Wellness of Phenix City
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 132 Google reviews
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What this means for your family
While the therapy department is consistently praised for helping patients regain mobility, the facility faces serious, recurring reports of understaffing and neglect. Families should exercise extreme caution and are advised to visit frequently at unannounced times to monitor the quality of care and responsiveness of the nursing staff.
Google Reviews
Google Reviews
132 reviews on Google“Arabella Health & Wellness of Phenix City receives highly polarized feedback, with many families praising the therapy department's effectiveness in rehabilitation while others report severe concerns regarding basic patient care and staffing levels. While some reviewers highlight a compassionate and attentive environment, multiple accounts describe significant lapses in medical attention, hygiene, and responsiveness to patient needs. Families should be aware that experiences appear inconsistent, with some residents thriving under the care of specific staff members while others face neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and dedicated physical/occupational therapy team
- Many staff members described as kind, patient, and compassionate
- Strong communication from specific social workers and nursing staff
- Successful rehabilitation outcomes for many short-term patients
Concerns
- Inadequate staffing leading to slow response times for call buttons and basic needs (mentioned by 7 reviewers)
- Poor quality, unappetizing, or missing meals (mentioned by 4 reviewers)
- Medication management errors and delays in pain relief (mentioned by 3 reviewers)
- Unprofessional or rude behavior from some nursing assistants and staff (mentioned by 4 reviewers)
- Hygiene issues, including infections and delayed bedpan assistance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the therapy team being so highly regarded here, how do you ensure that same level of dedicated, personalized attention carries over into daily nursing care and assistance?
- 3Given that some families have mentioned challenges with call button response times, what is your current process for ensuring residents receive timely help when they need it?
- 4Could you walk me through how you manage medication schedules to ensure accuracy and promptness for residents who require pain management or time-sensitive doses?
- 5I understand that dining is a key part of daily life; what steps are you taking to improve the quality and variety of the meals served to residents?
- 6How do you maintain consistent standards of hygiene and comfort for residents who require regular assistance with personal care throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in Arabella for 3 weeks and she’s made a complete turnaround. The staff were so friendly and patient. The physical therapy and therapists worked wonders for her.”
“The facility appears to be under staffed however the staff are friendly. The food looks unappetizing and apparently taste as bad as it looks.”
“My dad spent nine weeks there for so called rehab and said he'll crawl on all fours before he goes back. They told him to poop on himself because they couldn't get a bed pan to him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a mixed pattern with 12 deficiencies across three surveys, primarily in fire safety, food service, and infection control areas. The recurring food safety violations (2018 and 2020) are concerning for basic care standards. Most issues were building safety-related problems like sprinkler systems, exit signs, and electrical equipment rather than direct patient harm, and all deficiencies have reported correction dates from the provider.
Jan 9, 2020Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 29, 2018Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 19, 2017Routine4
Environmental Deficiencies
Have a program that investigates, controls and keeps infection from spreading.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Arabella Health & Wellness of Phenix City
for profit
Chain Affiliation
Arabella Healthcare Management
13 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 12
Ownership & Management
Owners
Arabella AL 600 Opco Lp
Owner · Organization
Arco Kano Irrv Tr
Owner (parent company) · Organization
Gnh Irrv Tr
Owner (parent company) · Organization
Hwood Partners LLC
Owner (parent company) · Organization
Fein, Miriam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zlotowitz, Eliyahu
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit arabellahcm.com
Medicare data downloads
Original nursing home datasets
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