Parkview Health Care Facility
Strong Medicare quality ratings; families often praise dedicated and compassionate nursing staff. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
While recent reviews highlight excellent individual caregivers and a strong therapy team, the history of serious complaints regarding infection control and administrative transparency is concerning. We recommend that you tour the facility and ask specific questions about their room assignment protocols and how they handle billing and resident personal property.
Google Reviews
Google Reviews
14 reviews on Google“Parkview Health Care Facility receives highly polarized feedback, with recent reviews praising specific staff members for their kindness and dedication. However, historical concerns regarding infection control protocols and administrative ethics suggest significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective rehabilitation therapy team
- Positive and friendly atmosphere
Concerns
- Poor infection control and room management
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, how do you ensure that physical therapy sessions are seamlessly integrated into a resident's daily routine?
- 2I noticed that communication is a top priority for families; could you walk me through the typical process and frequency for updating family members on a resident's health status?
- 3What specific protocols are currently in place to maintain high standards of cleanliness and infection control within individual resident rooms?
- 4With a staffing rating of 3 stars, how do you manage shift handoffs to ensure consistent care quality throughout the day and night?
- 5I see that you actively engage with feedback online; how do you use that input to make tangible improvements to the daily experience for residents?
- 6In the event of a medical emergency, what is the immediate chain of command and how quickly can a resident be transported to a hospital if needed?
Personalized based on this facility's data
Key Review Excerpts
“Robin is the best care giver that my mom has ever had at Parkview. Robin is not only knowledgeable but she also has the biggest kindest heart for mom and all the residents that she cares for.”
“The therapy staff are great and will help & work with you for all rehabilitation needs. They're AWESOME.”
“My grandfather ended up getting it because the staff failed to move the person into a different room and now he's had problems ever since.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Parkview Health Care Facility shows recurring issues in treatment care and infection control, with families filing complaints that triggered federal inspections in these same problem areas. The facility has faced deficiencies in wound care, respiratory care, accident prevention, and resident rights. While all violations have correction dates, the repeated patterns in core care areas and complaint-triggered inspections raise concerns about sustained quality improvements.
Jan 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 22, 2024Routine7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 10, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 1, 2022Routine1
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Parkview Health Care Facility
nonprofit
Chain Affiliation
Citizens Memorial Health Care
6 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 6 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit citizensmemorial.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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