Citizens Memorial Healthcare Facility
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Top 25% in MO · Below recommended RN staffing · No penalties on record
What this means for your family
The facility appears to have a strong activities program and effective therapy services, which are great for recovery and engagement. However, families should be aware of historical complaints regarding communication and responsiveness; I recommend testing their phone responsiveness yourself and asking for a clear plan on how they handle family updates.
Google Reviews
Google Reviews
32 reviews on Google“Reviews for Citizens Memorial Healthcare Facility are polarized, with a significant divide between recent high-star ratings and older, deeply critical feedback. While some families praise the therapy department and activities staff for their dedication, others report severe concerns regarding communication, hygiene, and the responsiveness of nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Engaging activities and volunteer programs
- Compassionate nursing staff
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Hygiene and basic care neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active volunteer program; could you walk me through what a typical week of activities looks like for a resident?
- 2Given that communication is so vital for families, what is the best way for us to reach the nursing team directly if we have questions about our loved one's care?
- 3I see that you have a strong physical therapy department; how do you integrate those therapy sessions into the daily routine of residents?
- 4We appreciate that you are active in responding to feedback online; what processes do you have in place to ensure that daily hygiene and personal care needs are consistently met for every resident?
- 5With a 3-star staffing rating, how does your team manage the workflow to ensure that residents receive timely attention when they need assistance?
- 6In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“Amazing activities staff with a rotation of new activities for the residence instead of the same old thing every week they try new games and recipes. They have several volunteers that come in and play music.”
“The therapy department gets people back where they need to be to be able to go home.”
“Was visited twice both times he was found in a puddle of his own urine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints leading to federal investigations, with recurring issues in resident safety, wound care, and medication management. The most persistent problems involve accident prevention and pressure ulcer care, appearing across multiple surveys from 2019 to 2025. While all deficiencies show correction dates, the pattern of complaints and repeated safety violations in core care areas suggests families should carefully evaluate this facility's quality standards.
Feb 10, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Dec 22, 2025Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 7, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 24, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 8, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 26, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Citizens Memorial Healthcare Facility
nonprofit
Chain Affiliation
Citizens Memorial Health Care
6 facilities nationwide
Chain avg rating: 4.0/5 · Rank 3 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit citizensmemorial.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.