Parker Nursing & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 11.0)
- High RN turnover (69%)
Bottom 25% in IL · Below recommended RN staffing · Worst in INFINITY HEALTHCARE CONSULTING chain · $181,791 in fines
What this means for your family
While the facility has a well-regarded memory care unit and some highly dedicated staff, the recent reports of severe neglect and unsanitary conditions are deeply concerning. We strongly recommend conducting an unannounced visit to check the cleanliness of the halls and speaking directly with the nursing director about their wound care protocols before making a decision.
Google Reviews
Google Reviews
17 reviews on Google“Parker Nursing & Rehab Center receives highly polarized feedback, with some reviewers praising the compassionate staff and memory care unit, while others report severe neglect and poor facility conditions. Families should be aware of serious allegations regarding wound care, hygiene, and staff conduct that contrast sharply with the positive experiences shared by others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive individual staff members
- Engaging memory care activities
- Supportive environment for long-term residents
- Professional and helpful interactions reported by some visitors
Concerns
- Understaffing and overworked employees (mentioned by 2 reviewers)
- Poor food quality and lack of dietary management (mentioned by 2 reviewers)
- Unsanitary facility conditions and odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how compassionate and attentive the individual staff members are; how do you ensure that level of personal care remains consistent for every resident?
- 2Could you walk us through the daily menu and tell us how the facility manages specific dietary needs or nutritional variety?
- 3What specific steps are being taken to maintain the cleanliness and freshness of the common areas and resident rooms?
- 4How does the facility handle communication between the nursing staff and family members to ensure we are always updated on our loved one's well-being?
- 5What kind of engaging activities or social programs do you have planned for the memory care residents to keep them active and stimulated?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating immediate care?
Personalized based on this facility's data
Key Review Excerpts
“Parker has a great Memory Care Unit! The staff are amazing with the residents! They keep residents active with engaging activities!”
“A resident was found with a huge gaping full thickness wound. NO ONE reported it until it was too late. HOW SOMETHING LIKE THAT GOES UNNOTICED IS BEYOND ME … It’s due to the lack of and care and attention to these people”
“Everyone that worked there treated them like their own family member….they always went out of there way to do things for them, buying them things even something as simple as a soda just made their days”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Parker Nursing & Rehab Center has significant ongoing quality concerns with families frequently filing complaints that triggered most deficiencies. The facility shows recurring problems in abuse prevention and reporting, nursing staffing levels, and medication management across multiple surveys spanning 2023-2025. While the facility corrects violations when cited, the pattern of repeated issues in critical care areas, particularly around resident safety and protection from harm, suggests persistent operational challenges that families should carefully evaluate before considering placement.
Apr 1, 2026Routine14
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 15, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
May 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 9, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Apr 9, 2025
$26,286
Fine
Jan 8, 2024
$4,938
Fine
Dec 18, 2023
$13,762
Fine
Nov 22, 2023
$51,868
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,235
Fine
Oct 30, 2023
$3,882
Fine
Oct 23, 2023
$3,529
Fine
Oct 17, 2023
$3,176
Fine
Oct 10, 2023
$2,823
Fine
Oct 2, 2023
$2,470
Fine
Sep 25, 2023
$2,117
Fine
Sep 18, 2023
$1,764
Fine
Aug 28, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Parker Nursing & Rehab Center
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 46 of 69 (Worst)
Ownership & Management
Owners
Gubin Enterprises Limited Partnership
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit parkernrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.