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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 41% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 21 findings, above the TX average of 9.1. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Families should exercise extreme caution, as recent reviews highlight severe concerns regarding hygiene, pest infestations, and neglectful care. While some long-term residents' families praise the therapy department and specific administrative staff, multiple recent reports describe unhygienic conditions, including roaches, leaks, and inadequate meal quality.
Quality Themes
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Concerns
Rating Trends
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Distribution · 71 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“Parkview Care Center has a FANTASTIC, creative and enthusiastic Therapy Department to help residents regain and maintain their strength, balance and daily living skills.”
“The facility is beyond dirty and gross. The staff was very friendly and good to me. However there were nurses and staff who cussed out and was physical rough with patients that couldn’t speak for themselves as I could.”
“My mother's ceiling has been leaking for a week now and no one seems to care. The only number available anywhere is the receptionist and she's no help.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Park View Care Center shows a concerning pattern of repeated deficiencies, with 43 complaints filed by families that triggered federal investigations. The facility has persistent problems with protecting residents from abuse and neglect (cited four times), maintaining safe and clean environments, and medication management. While all issues show correction dates, the recurring nature of problems—particularly resident protection failures and facility cleanliness—suggests ongoing quality concerns that families should carefully investigate before placement.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have an externally vented heating system.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Jul 16, 2025
$43,592
Fine
Feb 20, 2025
$26,481
Fine
Sep 19, 2024
$17,160
Fine
Feb 1, 2024
$97,760
Fine
Oct 27, 2023
$105,836
Jack County Hospital District
for profit
ADVANCED HCS
ROBERT H MARTINEZ
Ruby Healthcare
7 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 7
Owners
Jack County Hospital District
Owner (parent company) · Organization
Key personnel
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Medicare Care Compare
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Google Reviews
69 reviews from families & visitors
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