Park View Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Above-median deficiencies (18 vs median 8.0)
- High RN turnover (53%)
Above average in Texas · Below recommended RN staffing · Above average staffing · $298,256 in fines · Abuse citation
What this means for your family
While the therapy and social services teams are frequently praised for their expertise, the facility is currently facing critical issues with cleanliness, pest control, and hygiene. If you choose this facility, you must closely monitor your loved one's hygiene and food intake, and insist on regular communication with the nursing director.
Google Reviews
Google Reviews
67 reviews on Google“Families should exercise extreme caution, as recent reviews highlight severe concerns regarding hygiene, pest infestations, and neglectful care. While some long-term residents' families praise the therapy department and specific administrative staff, multiple recent reports describe unhygienic conditions, including roaches, leaks, and inadequate meal quality.”
Quality Themes
Tap a score for detailsStrengths
- Skilled therapy department
- Helpful business and social services staff
- Friendly and professional certain nursing aides
Concerns
- Unsanitary facility conditions and pest issues (mentioned by 3 reviewers)
- Neglect regarding hygiene and timely care (mentioned by 3 reviewers)
- Poor food quality and nutrition (mentioned by 2 reviewers)
- Lack of responsiveness from management/administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your skilled therapy department; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2What specific steps is the facility taking to ensure the dining experience is high-quality and that nutritional needs are met for every resident?
- 3How does the administration ensure that communication remains clear and consistent between the nursing staff and the families?
- 4Could you walk us through your daily protocols for facility cleanliness and how you manage routine maintenance to keep the environment comfortable?
- 5What is the process for managing medications, and how do you ensure there are no delays in care during shift changes?
- 6What kind of social activities or daily outings do you have planned to keep the residents engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“Parkview Care Center has a FANTASTIC, creative and enthusiastic Therapy Department to help residents regain and maintain their strength, balance and daily living skills.”
“The facility is beyond dirty and gross. The staff was very friendly and good to me. However there were nurses and staff who cussed out and was physical rough with patients that couldn’t speak for themselves as I could.”
“My mother's ceiling has been leaking for a week now and no one seems to care. The only number available anywhere is the receptionist and she's no help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park View Care Center shows a concerning pattern of repeated deficiencies, with 43 complaints filed by families that triggered federal investigations. The facility has persistent problems with protecting residents from abuse and neglect (cited four times), maintaining safe and clean environments, and medication management. While all issues show correction dates, the recurring nature of problems—particularly resident protection failures and facility cleanliness—suggests ongoing quality concerns that families should carefully investigate before placement.
Mar 6, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 12, 2026Routine14
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have an externally vented heating system.
Dec 22, 2025Complaint3
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 21, 2025Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nov 7, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 16, 2025
$43,592
Fine
Feb 20, 2025
$26,481
Fine
Sep 19, 2024
$17,160
Fine
Feb 1, 2024
$97,760
Fine
Oct 27, 2023
$105,836
Fine
Jul 18, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Jack County Hospital District
for profit
ADVANCED HCS
ROBERT H MARTINEZ
Chain Affiliation
Ruby Healthcare
7 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 7
Ownership & Management
Owners
Jack County Hospital District
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit rubyhealthcaremgmt.com
Medicare data downloads
Original nursing home datasets
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