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Reviewer concerns include allegations of elder neglect and abuse (mentioned by 2 reviewers) — investigate before committing.
based on 16 Google reviews
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Reviewer feedback for Heritage Square suggests areas to investigate further. Common concerns include: allegations of elder neglect and abuse (mentioned by 2 reviewers), poor communication and unresponsive staff (mentioned by 2 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should approach this facility with extreme caution due to serious allegations of neglect, staff abuse, and poor management. While one reviewer specifically praised the facility's ability to accommodate deaf residents, the majority of reviews highlight critical failures in communication, safety, and basic care standards.
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Distribution · 20 analyzed
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Key Review Excerpts
“My family member thrived under the care she has received. The staff has been friendly and responsive. We could not have found a better match for our deaf loved one, as there is a community of deaf clients in this facility.”
“Please don't ever put your love one in this nurse home very hyporicate staffs very abusive toward elders treat awfuls!”
“There is alot NEGLECTED. do not recommend anyone lives when there false accusations. There is several are against laws. Seen food in back there is few and limited feeding.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection for Heritage Square in March 2022 identified several deficiencies related to the living environment and fire safety systems, including issues with emergency lighting and fire alarms. All cited violations from this inspection period were marked as corrected by May 2022, and there are currently no active enforcement actions on record.
Health Code (1 violations) | Life Safety Code (3 violations)
The facility failed to provide a fire sprinkler system that met the referenced codes and standards.
The facility failed to provide a manual fire alarm system that met the referenced codes and standards.
The facility failed to provide a safe and decent living environment.
The facility failed to provide required emergency lighting.
Greenbriar Prime Management LLC
for profit
PHOENIX HEALTH RESOURCES, INC
JAMIE WALLER
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Google Reviews
16 reviews from families & visitors
TX HHSC — View Official Record
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