Park View Care Center
Strong Medicare quality ratings; families often praise warm, welcoming staff. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
While many families report a warm, family-like atmosphere and excellent therapy services, there are critical reports of delayed response times to call buttons. We strongly advise you to observe the facility during off-peak hours and ask management specifically about their protocol for call-light response times and fall prevention.
Google Reviews
Google Reviews
38 reviews on Google“Park View Care Center receives highly polarized feedback, with many reviewers praising the staff's warmth and family-oriented atmosphere. However, there are serious, critical reports regarding patient safety and neglect, specifically concerning delayed response times to call buttons that resulted in severe injuries for residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming staff
- Family-oriented atmosphere
- Strong therapy team
- Active events and activities
Concerns
- Slow response times to call buttons leading to resident falls and injuries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a 5-star overall rating, what do you feel is the 'secret sauce' that makes the atmosphere feel so warm and family-oriented for your 74 residents?
- 2I noticed that the therapy team is frequently praised; could you tell me more about how they coordinate with the nursing staff to support a resident's daily recovery?
- 3Since I see that active events are a highlight here, what are some of the most popular activities that residents have been participating in lately?
- 4We understand that timely assistance is crucial for resident safety; what protocols do you have in place to ensure call buttons are answered promptly to prevent falls?
- 5Given the recent focus on staffing metrics, how are you currently managing your team's workload to ensure that every resident receives consistent, high-quality attention throughout the day?
- 6I noticed the facility occasionally engages with feedback online; how does the leadership team use input from families to make tangible improvements to the care experience?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather pressed the nurses button and waited over 30 minutes for help before trying himself and ended up with a skull fracture, a broken nose and two black eyes.”
“The staff has been nothing but generous in helping her transition. I would recommend this place for sure.”
“My Mom has been here about 4 years.She gets really good care. She really likes the CTNAs that take care of her.She also enjoys her meals.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
2
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park View Care Center has a concerning pattern of family complaints, with 5 of 28 deficiencies triggered by resident or family reports spanning multiple years. The most recurring issues involve fire safety and building deficiencies, resident rights violations, and infection control problems. While the facility has corrected past violations, the ongoing nature of complaints—including recent issues with infection control and pest control—suggests persistent quality concerns that families should investigate thoroughly during visits.
Mar 5, 2026Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 24, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 30, 2024Complaint2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 4, 2023Routine15
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Dec 5, 2019Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Ownership & Operations
Who Operates This Facility
Park View Care Center
for profit
Chain Affiliation
Exceptional Living Centers
10 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 10 (Best)
Ownership & Management
Owners
Medical Rehabilitation Centers, LLC
Owner · Organization
Lexington Health Management LLC
Owner (parent company) · Organization
Watts, Amy
Owner (parent company)
Watts, Walter
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit exceptionallivingcenters.com
Medicare data downloads
Original nursing home datasets
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