Park View Care Center
Strong Medicare quality ratings; families often praise knowledgeable and supportive physical/occupational therapy team. Still worth an in-person visit.
based on 43 Google reviews
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What this means for your family
While the rehab therapy team is frequently praised for their effectiveness, the facility has seen a concerning trend of negative reports regarding basic hygiene and staffing responsiveness. We strongly recommend that you visit in person to inspect room cleanliness and ask specifically about the staff-to-patient ratio during weekends and overnight shifts.
Google Reviews
Google Reviews
43 reviews on Google“Park View Care Center receives highly polarized feedback, with many reviewers praising the therapy team and nursing staff for their dedication during recovery, while others report severe lapses in basic care and hygiene. Families have raised significant concerns regarding cleanliness, responsiveness to patient needs, and staffing levels, particularly during off-hours and weekends. Prospective families should be aware of these inconsistencies, as experiences appear to range from compassionate, high-quality care to neglectful conditions.”
Quality Themes
Tap a score for detailsStrengths
- Knowledgeable and supportive physical/occupational therapy team
- Compassionate nursing and aide staff
- Effective post-surgery rehab programs
Concerns
- Poor room cleanliness and hygiene standards (mentioned by 4 reviewers)
- Understaffing leading to slow response times and missed care (mentioned by 4 reviewers)
- Inadequate or repetitive food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the focus on post-surgery rehab, what specific protocols do you have in place to ensure consistent room hygiene and sanitation for residents recovering from procedures?
- 2I noticed your team is highly regarded for their therapy programs; how do you ensure that staffing levels remain consistent throughout the day to support timely assistance for residents?
- 3Could you walk me through your current process for gathering and acting on resident feedback regarding the dining menu to ensure variety and quality?
- 4I appreciate that you engage with feedback online; what is your internal process for keeping families updated when a resident has a change in medical condition or an emergency?
- 5What does a typical daily activity schedule look like for residents who are not currently in active therapy sessions?
- 6With a 5-star CMS rating for staffing, how do you manage shift transitions to ensure that response times for call lights remain prompt for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are all amazing, the aides are wonderful and the therapy department helped me to become strong.”
“The staff failed to bathe my grandmother during her stay, resulting in wounds due to not being mobile. The staff would leave her waiting over 20 minutes to assist her to the bathroom, some times forgetting her in the bathroom.”
“I've been in a few nursing homes, but the smell of urine in this one was more than I could stomach. My mom spent less then 24hrs there, as I could not even think about leaving her there another night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park View Care Center has ongoing challenges with fire safety systems, emergency preparedness, and infection control across multiple surveys from 2022 to 2025. One family filed a complaint about treatment and care quality in 2024. While the facility has corrected individual deficiencies, the persistence of similar safety and infection control issues across years suggests systemic problems that families should discuss during visits.
Mar 31, 2026Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Jan 9, 2025Routine14
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 10, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 15, 2023Routine4
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Dec 8, 2022Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Park View Care Center
nonprofit
Chain Affiliation
Cassia
16 facilities nationwide
Chain avg rating: 4.6/5 · Rank 7 of 16 (Best)
Ownership & Management
Owners
Elim Care INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit parkviewsenior.org
Medicare data downloads
Original nursing home datasets
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