Lake Ridge Care Center of Buffalo, INC.
Strong Medicare quality ratings; families often praise compassionate hospice care. Still worth an in-person visit.
based on 15 Google reviews

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What this means for your family
While some residents report positive rehab experiences, the recurring reports of neglect and understaffing are significant red flags. If you consider this facility, we strongly recommend conducting unannounced visits and asking specifically about current nurse-to-patient ratios and their process for handling family complaints.
Google Reviews
Google Reviews
15 reviews on Google“Lake Ridge Care Center receives highly polarized reviews, with some families praising the compassionate hospice and nursing staff, while others report severe neglect and unprofessional behavior. Critical concerns include chronic understaffing, poor communication regarding medical care, and issues with facility cleanliness. Potential families should be aware of the significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate hospice care
- Friendly and welcoming staff
- Strong teamwork among nursing personnel
- Warm, family-like environment
Concerns
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Rude or unprofessional staff behavior (mentioned by 3 reviewers)
- Poor communication regarding medical care and billing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses; how does that same level of communication translate to how families are updated on a resident's daily medical care?
- 2We have heard such lovely things about the compassionate hospice care and the warm, family-like environment here; how do you ensure that sense of closeness is maintained during busy shifts?
- 3Since the nursing team seems to have such strong teamwork, what specific protocols are in place to ensure that every resident's medication needs are managed accurately and timely?
- 4What kind of daily activities or social events do you have planned to help residents stay engaged and connected with one another?
- 5In the event of a medical emergency after hours, what is the specific process for notifying the family and ensuring the resident receives immediate care?
- 6Maintaining a clean and comfortable environment is so important to us; could you tell us more about your current cleaning schedules and how you maintain the facility's upkeep?
Personalized based on this facility's data
Key Review Excerpts
“The staff were so amazing and kind. The staff are very hard workers and I can best describe this nursing home as a well oiled machine.”
“My father was sent here for rehab ended up in hospital twice from their neglect and is now home on hospice care from that neglect.”
“They berate residents into trying to give them financial control, and deliberately mis-bill insurance in attempts to get the residents to pay higher rates out of pocket.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility had a complaint-triggered inspection in December 2024 regarding medication errors, indicating families filed reports about care concerns. The most recurring issues involve fire safety and smoke barrier deficiencies, resident rights violations, and building safety problems. While older deficiencies from 2023-2024 appear corrected, newer issues from early 2025 remain uncorrected with only correction plans in place, suggesting ongoing safety and compliance challenges.
Jan 8, 2026Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Dec 6, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 6, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 18, 2023Routine3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Ownership & Operations
Who Operates This Facility
Lake Ridge Care Center of Buffalo, INC.
nonprofit
Chain Affiliation
Cassia
16 facilities nationwide
Chain avg rating: 4.6/5 · Rank 9 of 16 (Best)
Ownership & Management
Owners
Elim Care INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit lakeridgesenior.org
Medicare data downloads
Original nursing home datasets
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