Park Terrace

FACILITY EVALUATION REPORT

This report details an investigation into a complaint alleging that staff did not answer residents' calls for assistance in a timely manner. The investigation found that the response time to pull cord tests was 2 minutes, and staff interviewed stated they respond within a reasonable time. Overall, the allegation was deemed Unsubstantiated due to insufficient evidence.

This was an unannounced case management visit conducted to follow up on an incident reported on November 18, 2025. The Licensing Program Analyst found that the facility acted appropriately and in a timely manner to address the incident. No deficiencies were noted during this inspection.

This report details an investigation into complaints regarding staff refusing medication and not following doctor's orders. The investigation found that the allegations could not be substantiated due to a lack of evidence to prove or refute the alleged violations. Therefore, all cited allegations were deemed Unsubstantiated.

The facility underwent an unannounced annual required inspection. The inspector noted that the facility is well-maintained, with adequate stocking of supplies, proper functioning of safety equipment, and compliance with documentation requirements. No deficiencies were cited during the inspection.

COMPLAINT INVESTIGATION REPORT

This report details the findings of a complaint investigation regarding unexplained bruising and a fall involving Resident 1 (R1). The investigation reviewed resident files, conducted a facility tour, and interviewed staff and the resident. The department ultimately deemed the allegation 'Unsubstantiated' due to insufficient evidence to prove or refute the alleged violation.

This unannounced case management visit was conducted to follow up on an incident reported on January 27, 2025. The Licensing Program Analysts found that the facility acted appropriately and in a timely manner to address the incident and immediate injuries. No deficiencies were noted during this visit.