Park Plaza Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 29 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing high-quality nutrition and a warm, person-centered care environment. The recent facility upgrades and strong therapy programs are major assets. While there was a period of administrative criticism in 2024, the most recent reviews suggest a significant upward trend in both care quality and resident satisfaction.
Google Reviews
Google Reviews
29 reviews analyzed“Families considering Park Plaza Nursing and Rehabilitation Center can expect a highly positive experience regarding staff compassion and food quality. Reviewers frequently praise the attentive, professional nursing team and the delicious, upgraded meal menus. While the vast majority of reviews are glowing, there are isolated reports of dissatisfaction with administration.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality, delicious meal variety
- Clean and well-maintained facility
- Engaging resident activities and events
- Effective and skilled therapy services
Concerns
- Dissatisfaction with administration and DON
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the variety of delicious meals served here; could you tell us more about how the menu is planned and if residents have input?
- 2With the high praise for your therapy services, how would you describe the transition from rehab back to daily living for a resident?
- 3What kind of engaging activities or social events do you have planned to help residents stay connected with each other?
- 4How does the nursing team ensure consistent, attentive care during the night shifts or during unexpected medical changes?
- 5We are looking for a place with strong leadership; how would you describe the communication style between the administration and the frontline care staff?
- 6Could you walk us through the facility's protocol for handling medical emergencies or sudden changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The team at Park Plaza gave my dad quality care and attention that exceeded my expectations. They kept us updated, answered all our questions, and treated him like he mattered.”
“What stood out most to me was how the staff treated her like a person, not a patient. They joked with her, rem”
“I want to give a special shoutout to Tabi, the Housekeeping & Laundry Supervisor. That woman works nonstop to keep everything clean, fresh, and organized — and she does enough with a smile on her face and kindness in her heart.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 75% of its 28 deficiencies triggered by family complaints, indicating ongoing care issues that prompted reports. The most recurring problems involve medication management, basic nursing care (including incontinence care and safety), and care planning. While the facility has corrected individual violations, repeated deficiencies in medication services and quality of care across multiple surveys suggest systemic issues that families should carefully evaluate during visits.
Mar 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 13, 2025Routine3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 1, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 9, 2024Routine1
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Feb 9, 2024Complaint16
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 20, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Ballinger Memorial Hospital District
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
ROLANDO AGUILAR
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 67 of 148
Ownership & Management
Owners
Ballinger Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit parkplazacare.com
Medicare data downloads
Original nursing home datasets
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