Park Place Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 55 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (19 vs median 8.0)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $374,871 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility has a historically strong reputation for excellent therapy and a wonderful activities program. However, you should exercise extreme caution and ask specific questions about recent changes in administration and how they handle medical documentation, as recent families have reported serious lapses in care and communication.
Google Reviews
Google Reviews
55 reviews on Google“Families often praise the facility for its exceptionally kind nursing staff, high-quality rehabilitation therapists, and engaging activities programs. However, recent reviews highlight serious concerns regarding new administration, including allegations of poor communication, lack of accountability, and medical errors. While many long-term residents enjoy the food and cleanliness, recent shifts in management have led to significant distrust among some family members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and aide staff
- Excellent rehabilitation and physical therapy team
- Engaging activities and social programs
- Clean and well-maintained facility environment
- High-quality food and dining experience
Concerns
- Poor communication from administration and nursing stations (mentioned by 3 reviewers)
- Issues with medical oversight and documentation errors (mentioned by 2 reviewers)
- Inconsistent laundry services and misplaced belongings
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing and aide staff; how do you ensure that level of care remains consistent across all shifts?
- 2How does the nursing team handle medication management and documentation to ensure everything is tracked accurately?
- 3What is the best way for family members to stay in regular contact with the nursing station and administration regarding updates on our loved one?
- 4Can you tell us more about the physical therapy team and how they work with residents to meet their rehabilitation goals?
- 5What kind of daily social programs or engaging activities are available to help residents stay connected with one another?
- 6How does the facility manage laundry services and ensure that personal belongings stay organized and safe?
Personalized based on this facility's data
Key Review Excerpts
“The nurses Tina and Narelle were also very helpful and on top of things. The only issue we had with the laundry, they kept misplacing my fathers clothes.”
“My mom, who has Alzheimer’s, stayed here for a week over Christmas, and they said she had behavior problems at night. I’ve been taking care of her BY MYSELF for three years—UNPAID AND ALONE.”
“It’s not the newest or prettiest but my husband was there for rehab, and he could not have had any better therapists. We can’t say enough good things about Ethel, Karen, Marilyn, Angela, Moriah, and Julia.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park Place Care Center shows a concerning pattern of families filing complaints that triggered 26 of its 46 deficiencies, with recurring issues in resident protection from abuse and neglect, medication management, and accident prevention. The facility has faced multiple citations for failing to protect residents from harm, with some safety violations reoccurring across different surveys, though all violations show dates of correction by the provider.
Jan 9, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 6, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 10, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 21, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 10, 2025Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jan 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jan 9, 2026
$80,135
Fine
Oct 6, 2025
$12,428
Fine
May 21, 2025
$19,630
Fine
Jan 11, 2025
$15,538
Fine
Oct 26, 2023
$14,518
Ownership & Operations
Who Operates This Facility
Guadalupe County Hospital Board
for profit
GEORGETOWN I ENTERPRISES, LLC
RICARDO LOPEZ
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 134 of 148 (Worst)
Ownership & Management
Owners
Guadalupe County Hospital Board
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit parkplacecare.com
Medicare data downloads
Original nursing home datasets
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