Park Manor of South Belt
Strong Medicare quality ratings; families often praise exceptional rehabilitation and therapy teams. Still worth an in-person visit.
based on 133 Google reviews
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What this means for your family
This facility offers an outstanding rehabilitation and therapy program that is frequently praised by recovering patients. However, families must be extremely vigilant regarding basic care standards, as there are documented patterns of neglect regarding hygiene, medication, and overnight monitoring. If you choose this facility, we recommend frequent, unannounced visits to ensure your loved one's basic needs are being met.
Google Reviews
Google Reviews
133 reviews on Google“Families considering Park Manor of South Belt will find a highly-regarded rehabilitation and therapy department, with many praising the expertise of the rehab directors and therapists. However, there are significant and recurring reports of serious neglect, including issues with hygiene, medication errors, and unresponsive staff during overnight hours. While some residents experience excellent care, others have reported severe complications such as bedsores and falls.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- Compassionate and professional discharge planning
- Friendly and attentive CNAs and nursing staff
- Welcoming and professional administrative staff
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 5 reviewers)
- Unresponsive staff or slow response to call buttons (mentioned by 6 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Poor facility cleanliness and pest issues (mentioned by 3 reviewers)
- Inadequate monitoring/safety leading to falls (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive scripts to respond to reviews. Positive reviews receive short, personalized greetings, while negative reviews are met with standardized boilerplate language focused on 'compassionate care' and requests to contact a specific administrator.
Questions for Your Tour
- 1We've heard wonderful things about your rehab and therapy teams; could you tell us more about how they work with residents to regain their independence?
- 2How does the nursing team ensure that call buttons are answered promptly, especially during the busier night shifts?
- 3What specific protocols do you have in place to ensure medication is administered accurately and safely every day?
- 4Could you describe your routine for maintaining cleanliness in the resident rooms and common dining areas?
- 5How does the staff approach personal hygiene and incontinence care to ensure every resident feels comfortable and dignified?
- 6What kind of daily activities or social events are organized to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is amazing. Christine and her staff go above and beyond for their patients. The white man with LSU shirts everyday is funny.”
“My 31 yr old was involved in a car accident and went to Park Manor after being discharged from HCA Hospital Webster. The staff at Park Manor was very attentive, professional and did an excellent job tending to his medical needs.”
“My mom was transferred there from the hospital for rehabilitation and dropped off after 7pm. She was placed in a room and left alone - no one checked on her overnight. The next morning, my sister-in-law found her unresponsive with dried blood around her mouth and nose”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports triggering five deficiencies at this facility, including concerns about abuse/neglect response, medication management, and infection control. Fire safety issues appear repeatedly across multiple surveys, though the facility has corrected each violation when cited. Recent complaints in 2025 focused on medication management and infection control, suggesting these remain ongoing concerns despite corrections.
Dec 12, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2025Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 27, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 23, 2024Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Mar 3, 2023Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF SOUTHBELT LLC
DAVID HOLT
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 13 of 31
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit parkmanor-southbelt.com
Medicare data downloads
Original nursing home datasets
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